TrulieveReviews of trulieve.com

Product is good, if you have multiple hours to wait. Even if you pre-order, you still wait as if you were walking in. Website is never accurate.

They are impossible to do business with. App doesn’t work, can’t call, and website is problematic. I ordered same product 2 weeks in a row - 10% lower THC second time! Different strains every time, no way to know THC levels until you buy. Last time I bought high THC Pineapple UDC only to find out it had been opened and product short. They will exchange, but 18 mile round trip to do so. Worse company I have HAD to deal with in years!

Everytime I order online it takes hours to get filled and almost without exception they are out of something on the order. Today I placed an order at 11:30 and have still not received a confirmation five hours later. The chat session is useless. All I could get from the support person is that "my order was being filled"

Lakeland location. I want to start off with the staff. They are usually welcoming and friendly. But 50% of the time there online system sucks you get there and they tell you oh we don’t have your order when you clearly have the email confirmation it means nothing to them I guess.100% of the time there parking sucks. People are parking across the street at a library when trulieve system tells you there is a 10 minute wait, with a parking lot flooded with cars???????? Obviously somethings wrong with their system they need to work it out and get it straight so that the patients could come in and out easily with their medication not get their frustrated and leave even more frustrated.

As usual, being over 65, I placed an order for 5 items on line for home delivery. This has worked very well in the past, but this time it was infuriating to me. I received an order confirmation the next day saying “the order is in progress and will be out for delivery”. It did not say when the delivery was to be at all. I looked online for delivery info and there was no info. I tried calling the call center, I tried online over and over. The “chat line” to get info is a joke, no one answers. After waiting at home for an unknown delivery date & time for 2 days, I finally got a text saying delivery in 13 minutes. The delivery came with only 1 of my items. They have not had my usual medication for a while now, so I used a substitute last time. I ended up going to the store the same day as the delivery to get the substitute again....surprise, they don’t have that now either. I had to end up trying yet something else new to me. None of this substitutes have worked for me. I cannot sleep and I am so frustrated not having what I need. The staff tries hard to help me, but their hands are tied. Please stop the madness.