TrulieveReviews of trulieve.com

Hire people that are friendly and want to actually help you.

I renewed my state license and went in to get my $75 of free product like I did last year but I didn’t have to spend $150 to get it like this year. What a scam and you can’t purchase anything on sale. So I walked out without purchasing anything.I will never go back. I will never never recommend them either AYR is far better. They don’t play stupid games. Plus the product is like 100% better.

I would give this company zero stars if possible. For the past 3 months, Trulieve has constantly messed up my orders. First, they kept cancelling my orders for no reason. They attempted to deliver on the wrong day multiple days. I placed an order Wednesday after getting my card renewed, for today the 1st of August. I called a little while ago, and apparently they cancelled my order yet AGAIN. And just like last time, they have no real answer. I want to reiterate that this has been happening for 3 MONTHS. I cant drive 60 miles out of my way to get my order. This is absolutely ridiculous. They tried to "compensate me" by giving me a 10% discount off my next "order". Worst delivery company in existence.

Went in for 1 thing and was there over an hour waiting also front desk lady was mean

I am so disappointed with this company. I had a bad experience a couple years ago in Orange City, where I had to wait a couple hours in their waiting room to get called. So I haven’t gone for well over two years so I decided to try it again this time in Daytona. they took my ID right away. I was the third one there. Before I knew it others had come in and about six people were called before I finally walked out. None were call ins.. It was very loud and noisy mainly from the dude who worked there. There seemed to only be one bud tender. I have really been wanting to try the great deals this place has but I’m 70 years old and there’s no way I can sit around in their loud noisy waiting room for a couple hours at a time. I wish it would be different there. I would consider being a regular….. Trulieve….

To Erica M., Business Manager: On June 13, 2025, I went to the Jacksonville Arrowhead dispensary to pick up my order #T113000195733. The total amount was $100.00! Later, my bank sent me an email letting me know they had credited my account $3.00 for my $243.00 ATM withdrawal. I did not use an ATM - the transaction was done at terminal #3 at the Jacksonville Arrowhead store by the employee. I returned to the store and talked with Jay the General Manager. He stated he could not do anything unless I was overcharged. Question is, what part of $143.00 overcharge is NOT considered an overcharge? Where is the other $143?

On 5-12 I made a purchase for $210.00, six 1/8's and 6 jars of gels. I paid for it! (check store film) On 6-5 I made another purchase for $375.00. I explained to the agent that my 5-12 purchase was not reduced from my script. She finally understood and added 200 points to my rewards and updated my prescription on Cannabis.com. That messed me up, dealing with how the prescription works with the 33 day wait. That order still reports a canceled in my records. I made a purchase for $415.00 6/24. My points were added my prescription reduced, but my order is no longer in my records. It was added when I ordered and removed the following day. So in my order profile it is gone.

I’d like to say just about everything was pretty good until one day a lady in the line and back of me was making bird noises (almost sure that they were directed towards me). Somehow, she was able to contact the corporation and have me banned entirely. Said that “I got in her face and was yelling.” There’s footage, but I never seen it. I was able to make 3 purchases which seems odd. And I guess “everyone working there has an issue with me.” I’ve made thanksgiving and Christmas donations to both CampHill and Harrisburg locations. People that have interacted with me don’t seem to have any issues. After going over this with a few; most come to think that the whole situation is fishy/sketchy. received a PDF document (same day I’d place an online order) saying I was no longer able i’m the facility. I’m looking to take action.