TrulieveReviews of trulieve.com

Terrible terrible terrible,I hope someone comes along and does a much better job,and wipes them out,and runs them out of business they treat their customers like crap.

If I could leave a zero I would one star was actually being generous! I cannot for the life of me understand how grow healthy, one plant, and Curaleaf have it together every time but Trulieve on the other hand is a joke they’re not getting better they’re getting worse two months in a row they could not be bothered to put my 7 g back into the MMU that they owed me for an exchange dozens of calls later which of course takes an hour and a half or two hours of your time several emails sent to the Dania dispensary no reply no follow up you never fixed! And I love the fact that you can never get in touch with anyone at any Trulieve dispensary ever but you can call any other dispensary no problem! I am so disgusted with Trulieve I will never ever order from them again ever ! they cannot even get a delivery order right that they charge for by the way everyone else delivers for free! I am not the type of person to leave terrible reviews for anyone but at this point the stupidity is out of control at the Dania dispensary ! When you place an order in seven days later they cancel it black tuna no call nothing never filled it just cancel that a week later you make an exchange they deduct off your allowance and can never put it back on! They seem to think they are the only dispensary in Florida well they’re not so just a warning to anyone don’t waste your time unless you enjoy being stressed out and jerked off! I have been ordering from them for a year and never in my life have I seen such horrible customer service go right down the toilet worse and worse every month! Tell me how I order from three other dispensaries and my order is not only filled but delivered for free within 24 to 48 hours and good luck going for your pick up order at Dania that takes an hour and a half maybe two hours for a pick up order that’s ridiculous unacceptable! So sad to say I will no longer be a true customer and will always support the dispensaries that have it together!

Also,don't waste your time ordering any ground or minis,cause when you get there,they going to tell you some some bull crap about did you get a confirm email(which doesn't exist)...it means you're not getting it.All the trulieve in Jacksonville is trash and the customer service is ruled..don't waste your time ordering ground or minis,cause the workers got them for there special purposes...I been living here a year and can never afford these ridiculous prices and the services is bad..I have to relocate

There was a time when Trulieve would have gotten a 5 star review from me, but no longer. You place orders with Trulieve and they never contact you to let you know your order is ready. Then if you try to contact Trulieve via their chat help system, you are told that you have to go to the store in person to check when the order might be ready. Then you go to the Trulieve only to find out that they don't have everything their web site said they had. Oh, and if you want your incomplete order, you still have to wait around for an hour or so to be called back for the purchase. I ordered from Trulieve yesterday and waited nearly 24 hours before contacting their chat help system. Same thing as the past several orders from Trulieve. I had to go to the store and see when the order would be ready. Upon arrival, I was told they didn't have all that I ordered and I'd have to wait another hour just to buy the portion they did have. This is literally the 5th order from Trulieve where something like this has happened. 1/2 the time the people working the front desk act like they couldn't care less about this issue and try to blame the "corporate" boogey man. But who could blame them? Sit around in the lobby of the Jax Beach Trulieve for and hour and you'll hear a dozen or more other people come in complaining about this same problem I had. There are plenty of other dispensaries in my home town. I will start using the other places and recommend to others they do the same.

The Trulieve on Beach Blvd on Jacksonville is trash. I have never seen such disorganization in a company. You order online the order never get filled. You walk in and have to wait 45 mins to an hour, Customer service sucks and parking is totally out of wack! This establishment need to get it together for their customers.

I put my order in Monday at 10:13 am didn’t get a call back until Tuesday at 707 am to pick up my order so at lunchtime I go up there and she says the system is being changed and it would be a few hours so I left came back today Wednesday at lunch she wait 45 minutes that turned into a hour and a half . Seriously it’s like spongebob and Patrick are running this place it just gets worse every visit staying patient with them isn’t working they need to fire everyone and start over

More and more as each day passes I can't stand trulieve anymore their stock sucks there's never anything available and when there's something available the only let you have one one joint come on one joint one ground I got 2.5 oz to fill every month I can't even feel it it's not even worth me getting it anymore I can't even get my hands on anything stop throwing the expensive strains you're trying to make more money we're looking for a discount more ground and more doobies let's go you going to continually ignore us and then a lot of people to get frustrated and just not go anymore and I'll bring my business somewhere else or I'll just cancel my license all together cuz this is bulshit having to scour each website for one product that they don't even have I can't stand it and if you keep this up you will be the worst Dispensary on this Earth You just frustrating and stressing us out thanks for nothing and I'm going to continue on reviewing it just as I see it you got to give away your expensive pot with 30% because nobody wants it

I have tired Truelieve at multiple locations around the Orlando and Daytona area and found that they have 1 absolute certain common trait, the worst customer service in the market. I am intrigued by the product offerings they have and with our states ignorant regulations, it makes same brand competition between dispensaries less common than some states. So know that I would LOVE nothing more than to be a frequent consumer of Truelieve but every single time I do into a store in the Daytona or Orlando area (I live in between) I get treated like I am at the DMV. Doesn't matter that I ordered online, or that I checked in, or that I am waiting in my car 30 minutes after I checked in, all in an effort to be as Covid safe as possible. I still get told by the receptionist quote "it will take as long as it takes. We are busy and online orders don't take priority." Obviously customers aren't a priority either as there is NEVER seems to be a manager there that cares to be bothered with a customer who feels they aren't being treated respectfully. SO until someone in Truelieve reads a review such as this and realizes, they better solve the customer service issues before less regulations come, or they will certainly find themselves in the company of past retailers who waited too late to put the customer experience first.