TrulieveReviews of trulieve.com

You guys need some serious help getting your IT department and web people and marketing all working together because right now you guys are in major trouble, major trouble if i hadn't pointed this out to your awesome amazing manager on duty Berto there. Not only did he calm me down and take care of me like a real business would in an appropriate situation but its glorified his true managerial skills right here and that he clearly is a man that knows how to properly run a chain store. That said, you all as a company need to fix your online ordering issues and communicating when a order is actually ready for pickup, not saying its ready for pickup, then having me wait an hour in your store parking lot with other addicts and dirty dangerous people around only to be led inside and told that not only did you tell me my order for my 4 minis was ready but now you no longer had my minis order that you gave it away to some other patient. what the heck is that about? grow health doesn't ever have this problem ever GH is on point and that's why they will beat you guys in the end even with the strain variation you have now, you cant treat your patients like this. if you tell us our order is ready to pickup and i just spent $100 in uber coming to your specific store to get what i ordered and you told me was ready only to find out you sold my order to another patient? this is medicine you imbeciles what are you doing? I'm utterly gobsmacked that lawsuits haven't been filed already against you and the department of health hasn't come down on you severely. you give out strains with different strains i actually ordered, that will mess up your inventory and any audit you have coming, that's like me going to Walgreens for a xanax prescription i placed, they filled and told me David come get your xanax its ready and me getting to the pharmacy and the pharmacist shrugging his shoulders saying, sorry bro, i gave your Xanax to another customer, sorry about that, here's a ten dollar credit for your troubles.. Are you crazy? what are you people doing? your management and me should have a serious talk about the marketing and professionalism being conducted at this store and every other trulieve location under your guidance and eye of the state of Florida- if i had complained about this 100% you would have had the department of health closing you down or making immediate IMMEDIATE trouble for you, that and if i was to explain this story all over every single review site about how you treat your patients, you should be horrified and embarrassed to high hell for how you as a team have run your operations being in a medical profession, embarrassing!. Berto at the Deerfield store is the only reason your store isn't closed right now i can promise you that, you better give that man a raise like right now. And Sara too, that girl is a sweetheart and went out of her way to correct the many MANY many errors your company as a whole has made, I strongly suggest you implement some changes and fast before you upset off the wrong person, like me, that actually reports you to every and all proper governing bodies to your store and organization. you have been warned now, you have wasted hours of my precious billable time trying to fix and help your company get squared away out of the goodness of my heart and my belief in your product and cannabis alone, don't push your luck. . i wont be this nice again

The 6259 Beach Boulevard Jacksonville, FL 32216 store provided the worst service I've ever experienced. I used the online service, received a message to pick up the order. I went to pick up the order the next day on 01/09/21 @ 5pm. I was checked in by the security. I was told to sit in my car and wait on a text. After waiting 30 minutes, I came in to wait until my name was called. I began to see people that came in after me, receive service. The manager or whoever the guy was running the lobby, acknowledged everyone except me. I waited an additional 20 minutes. I was told there were 5 more people ahead of me. These people came after me. After waiting over an hour, was called to the back only to be told that my order couldn't be filed. I'm not sure why this type of service is expectable to corporate. The security guard should've been securing the building and not checking someone in. I should've been told at check in that the order could not be filed. Coming there was a big waste of my time.

Trulieve Stuart has the worst customer service! I ordered online got my confirmation number, remind you this order was placed at 11am, I get off work at 5pm stop by to get my order and I sit there an hour before I’m called back after checking in only to not even have any strain I ordered. Don’t recommend this place to no one

Lady at front desk was rude when I did an online order and it didn’t work ... website showed everything I ordered was in stock and it wasn’t... then one of the people in the back dispensing product got definitely angry when my mask slipped under my nose when I was talking to the person who is dispensing me my products and made me fix it then butt it in our conversation and was definitely rude asking me questions trying to start a problem .... I’ve had my card for two years since I was able to in Florida and 50% of the time I go to Trulieve I’m let down , just go somewhere else trust me.

Sorry but whoever updated your website messed it up. Its impossible to sign in. Not sure if anyone else is having this problem but i sure am. Have to go to a different despensary which is farther away..

Unreliable! Got notice my order is being delivered. 4 days later, after a dozen calls going unanswered, I found out they chat that they cancelled my order in error. Now I’m supposed to wait another 7 days because they will not do anything to help restore my order so it can be filled quicker than a whole week

The Wesly Chapel store is the worst! Always out of a lot of product ie 9lb hammer and skywalker og flower is ridiculous. The stems in 9lb are getting too big and too many. All you get is excuses! Shut it down or stock it!

They are the worst possible company. They have no respect for their customers. I make orders that they don’t deliver. They don’t answer their phone. Don’t respond to any contact whatsoever. Also you call and hold and get disconnected. They waste your time. They lie on the phone to you. Anything to get you off the phone and not help you. The worst.