TrulieveReviews of trulieve.com

Their website is the worst, it takes forever to get it anywhere just spinning and waiting Then when you get to one of their stores it is a long wait as well

I like ratio capsules but they are often unavailable. I asked if they could ask for more and was told they have NO INPUT to corporate management. Hmmm, this is classic poor management which will drive customers away.

Personally I can never get anyone at call center, never a call back and no response with chat either

Lately I've been having trouble with bait and switch with Truelieve. A few times I order online at a certain thc percentage only to get it home and realize it was a much lower percentage. I'm about done with that game. Yes, I know I can return it for a store credit. What a huge pain that is for me. It just seem shady to me.

The online ordering is a joke. Ordered at 8:44 am. Never got my order processed. Now 12:48am (next day) and my order has still not been processed. Deals no longer count….. it’s getting old.

I don't understand why they offer points if you are never allowed to use them unless you are buying something at full price in store. I know have over 2000 points I have never been able to use. It confuses me since you are allowed to use the points when ordered online but when you get to the store they say you can't use them and they don't know why the website let's you do it. I guess that way once you have already drove to the store and waited in line to be told you can't use the loyalty program they set up. That way you won't go somewhere else. Anyways I have unsubscribed to the emails and text and I will be shopping elsewhere.

Almost two years and it would be really nice if I had a good bud tender! The staff knows me and what I like. the online information is wrong so it’s important to have a good bud tender.

The products aren’t the issue, the employees are. It’s like a revolving door at these locations. The staff is so high half the time one of the employees forgot to ring up some of my order… Their credit card machine was broken and they told me it wasn’t their fault and I had to pay the extra charge at the ATM…. Unacceptable I will be taking my business elsewhere.