TrulieveReviews of trulieve.com

Ridiculous circus of wannabes with undeserved self-importance Yesterday, placed order online, got confirmation that said wait for next email saying it's packaged and ready. 4 hours later, no email, so just went to store. Still had to wait to get it. Today, placed another order online, got email saying wait for next email, got email saying"your order is packaged". Got to store, still had to wait outside the "super-secret vault" while I watched the receptionist sing and dance. When I was finally invited into the secret lair, my order was NOT ready. I was asked if I wanted to use the credit on my account. I asked why I was not told the previous day such credit existed. They had no explanation for that. I asked what the benefit of ordering online is if I am told the order is ready, but it is not. No answer for that, either. The receptionist referred to me as "sweetie", "honey", "darling" and other such terms several times. I wanted to strangle her. They pretend to be professionals, akin to pharmacists, when IMHO, they are buffoons with not so much as an iota of customer service skill. And the armed guard? Don't even get me started. Also, I agree with those complaining about out-of-stock items. Just another basic service criteria at which they completely fail. Going elsewhere now.

BEWARE OF ARMED GUARD WITH GUNS. This company is the only one that has armed guards. I have only been into a few and each one had a Rambo want to be guard. The other day I was speaking to a lady about where to go to get the prescription see needed bc this company was out. I told her that this company was bad about being out of the medication she needed but where good on flower. I told her that she needed to go into Ocala to another place to get her medicine. At that point this armed guard who is three times my size walked up to me and said very aggressive “if your going to talk down about this company you will need to leave”. I looked up at him and said “ I am not talking down your company I am telling this lady where to go to get her medicine, if I was talking it down I would not be here”. This did not satisfy the hostile armed guard instead it made him worse. After I could no longer stand the intimidation I left and called both the main office and the cops. I am unsure why a place of business that deals with people who have mental disabilities such as mine PTSD-SD, would have aggressive armed guards unless they are trying to intimidate the people that walk in. They can say it is for safety bc they only deal in cash but I say BS the others do not have armed guards and I feel much safer in one where I know for a fact there will not be some over weight want to be Rambo guard with a gun who may shoot me. I WILL NEVER STEP FOOT IN THESE STORES AGAIN. And if you do you may be taking you life into your own hands.

WARNING! Anyone who has a cup of Trulieve ground flower , Mockingbird Flavor. I bought 2 cups and both are contaminated with slivers of white plastic. Please be careful! They know about this issue and have not issued a recall.

I’ve had several fulfillment issues from placing an order online for some thing they don’t actually have in stock only to find out later to unpredictable deliveries and an inability to meet promised delivery times. This is what I expect from the guy on the corner not from a corporation. They do not have a consistent stock of actually medically helpful or quality consistent product. When it’s good it’s good but it has become predictably bad and rarely good.

Lake city location is completely incompetent. Ordered a delivery at 830 am to be delivered between 1pm and 7pm. Had a gut feeling so I called at 6pm and was told "sorry,but we sent all the delivery drivers home already". Really? Who the hell sends delivery people home before 6 when you make deliveries til 7pm. First and last bs experience I'll be having. Pretty sad when a bunch of potheads make a pot business look bad.

Can’t produce capsules they are always out of stock and they tell people to stock up when it finally comes in so we buy up whatever is there and the employees snatch what they can between production issues and hoarding I can’t get my medicinal THC and CBD or CBN if you want to get high you’re in luck otherwise not so much.

I drove across town to pick up a ratio cart, one that I have purchased dozens of times before. The only reason I drove clear across town to this location is because it is the closest store to me with this product in stock. I was not allowed to purchase this particular item because the manager said it had to be dispensed as both a high THC product and a low THC product.... It has 325 mg of THC, and 40 mg of CBD. I have no idea how this could possibly be classified in any way as low THC. Poor training has lead to inept employees who do not understand how to their job. Very displeased

Edgewater Trulieve is one of the worst dispensaries I have visited. Management is horrible there. For a company that dispenses medical marijuana, they lack any knowledge whatsoever and heaven forbid you actually use the medical card as intended (for medical) because none of the employees are allowed to discuss anything with the customers. If you have sleep issues, anxiety issues, looking for something to motivate you you will have to do your own research before hand as the employees aren’t taught anything about the strands positive or negative, etc. They are essentially just there to take your money and move on. Not how a medical dispensary should operate. You get better service and information from a CVS or Walgreens, which kinda gives the Trulieve name a bad rep. I’m sorry but if I am trying to discuss a strand with the associate who has seizures and uses a specific type for seizures and how does a manager walk up and stop at the employee and tell him he is off topic and to hurry up. The point of medical marijuana is to help with medical issues but they are not allowed to talk about strains. Bad practice. This office puts the entire company to shame. I go there for a specific strand and if I could get that strand elsewhere I would no longer be a patron of Trulieve. This dispensary is essentially a drug dealer, not caring one bit about the customers needs. Vidacann is so much better all around. At least their employees know what the strands work for and are personable. Trulieve is not.