T. B.
I was Banned today and i did NOTHING WRONG
i went to Bonita springs location today to get somne products... I waited for ever and there was NO One even in the store... There were at least four employees there. the guy who finally checked me in was very rude and told me i would have to wait til they were done training.. 10 mins later maybe. i finally got called by the manager and i selected my product and he went to grab it... as he reutrned a young boy from the back came out and said he was sorry and i said no problem for what?... then the manager informed me that i was not allowed to purchase anything from there because i had been banned from location so i need to go to another store from here on... i was gicven NO explanation or reasons as to why im bannned. just that i needed to leave and go to anopther store. again i asked why since ive been going to Bonita location since getting my card in January. he gave me no reason for the ban. I did absolouty nothing wrong! except date an employee which we are no longer involved. this is unexceptable and not good customer service... i have anxiety and depression due to the intetaction and will be calling coporate and wink, fox, nbc,abc, BBB and the governors office as well as DAA disablirties act of america there customer service here is Lacking and none exiestant
Response from TrulieveOct 14, 2026
Hello T. Bacon, We’re sorry to hear about your experience and appreciate you bringing your concerns to our attention. We recently gained access to this Trustpilot account and would welcome the opportunity to assist. Please email us at [email protected] if we may be of further assistance.



