TrulieveReviews of trulieve.com

Trulieve continuously fails to be professional with delivery times and overall dependability, and their customer service is terrible and deceptive. This week they canceled my 420 sale order without telling me, leaving me waiting for a delivery that would never come and costing me a 420 deal I could have used from another dispensary… This would be bad enough, but I had contacted them 3 times about this order to confirm what they were telling me, and each time they continuously reassured me that they would help me out, only 8 days later to deny responsibility and just put it on the Merit Island store manager. I contacted them again today and they would not do anything to help or resolve this problem.

They gave me medication in someone else's name but it wasn't just 1 time, not always, my wife always checks the files and she was the one who told me go and return it, that's a problem if the police stop you with that, it's not yours, I went to return it and The SUPERVISOR: DRAD MAYNARD and BRADLEY SMITH did not want to change my medication and treated me with racism. He argued with me. He didn't believe me. Only 2 hours passed and he told me I have to check the cameras. Well, they don't work.

Description of complaint: I ordered an delivery order for my medication. I ordered on 3/21 in the morning and was told it would be delivered Saturday 3-23-24. Saturday afternoon came and I called to ask about the delivery. Was put on hold and told they had an issue with the delivery center or some nonsense and it would be delivered the next day. Sunday came around and I again called them to find out where my delivery was. I was then told they do not deliver on Sunday or Monday, even though on Sunday i was told they would deliver Monday. Clearly just jerking me around. I spoke to a very condescending manager by the name of aria, who at first refused to give me her supervisors name. I asked for her direct supervisor multiple times before she finally told me the name of the manager. I was told he would call me back within the hour and of course not a word from him. Now keep in mind i have not received one phone call from them letting me know about the delays. The only correspondence with them was be waiting for 15 min multiple times to speak to someone. At this point on Tues 3-26-24 I spoke to a manager by the name of Lee who assured me it was going to be delivered and that her big bosses were already on it and would make sure to take care of me. I had told them 5x on their recorded calls, that will be pulled when i file further complaints with the state. In the meantime my Dr recommendation is set to expire on the 28th. How can a company that is responsible to provide my meds be so careless and unprofessional is beyond me. In the meantime it has been 7 DAYS since i originally ordered. Now again while writing this complaint I have been on hold 16 min so far and still no one is dealing with this problem. This is no acceptable and they need to be held accountable. I told Lee i was going to start filing formal complaints if they did not deliver and she told me if i was threatening them with actions they would hang up the call. Since all calls are recorded the state attorney will be notified too Desired settlement: Delivery

Tell you order completed but you get there and they don’t have it. I traveled to get what I ordered not a substitution and then they didn’t give me my full discount! I guess I should remind them?!

This company is so difficult to purchase from. I placed an order on Friday and received an email saying I'll be notified when the order is ready or if there's any issue. Waited 3 days with no update and finally called to check on the order on Monday. The fact you can't call the local store you're purchasing from is absolutely bonkers. I have to wait on hold with a call center for 20 minutes or more just to find the status of an order y'all forgot to update the customer on. When I would order delivery services for my sick elderly mother, they would take 3 weeks to deliver the order....? No updates about what's going on, just constantly calling the call center or chatline to find out "it's not ready yet." There's something wrong with this company.

Short staff, no costmer service, longggggggg lines !!! Not worth it

Trulieve advertises next day delivery, but when I placed my order, I was told it would be 6 days for delivery. That's called false advertising. They did this during the holidays, but there aren't any now.

2022 delivery was great 2023 and 2024 2 successful deliveries out of 11 orders incompetence is overwhelming