True Touch DollsReviews of truetouchdolls.com

Great doll I love it the only thing is I should of bought hanging hook set

It took a while for the doll to get here because of the pandemic going on. It took a little over a month,but I can completely understand the chaos that the company must be going through,and how many emails they must have received of people not getting the speedy delivery that I understand people were getting before all of this craziness going on.I was honestly scared that I got ripped off. But customer service contacted me and explained what was going on and within a week I got my BEAUTIFUL doll:).And they even threw in some extra lingerie for the inconvenience She was perfect...until I dressed her in dark lingerie. Completely my fault. They sent a maintenance pamphlet that I put aside while dressing her and forgot about it. I'm still trying to find the right solution to get the stains out,but I feel like it may be too deep. But I will not give up.It breaks my heart every time I look at her,But now I know better for my 2nd doll I WILL buy eventually. So please anyone who reads this do yourself a favor and do research on cleaning and maintenance While you are waiting on your doll to arrive. Thank you True Touch for a beautiful doll that I have taken hundreds of pictures of.I know that my next purchase will be handled with extreme care now that I know more about the product. I kick myself everyday for something that could have been completely avoided Don't make the same mistake I did.Wash anything dark a couple times before putting it on your doll. Thank You True Touch!

Second doll I have purchased from them that has a strong odor apparently coming from the old silicon that was first used years ago, their dolls are not made with the new TPE odorless silicon. Also poorly assembled as you can see the seams where they glue it together, my other dolls from another company don't have any seams/lines anywhere on the body and they don't smell like decomposing plastic but True Touch dolls do. I won't be purchasing anything from them again.

It was just as good or better than any I ever had. Amazing how real it feels.

I love it it feels realistic looks realistic

Amazing she is perfect True touch is a great company fast shipping good product and free gifts. I bought custom Luna she has perfect body she looks so real. Thank You Jeff

9/10 would buy again The rating gets 5 stars over 4 for the reasons that the company really does take pride in their work and to take care of the customer, I feel thats actually one of the most important pieces. You get emails updating you on the status, unfortunately a hiccup ended on my part where the doll was shipped but no tracking number was sent, and later receiving an email to review it. How am I supposed to review whst I dont own yet? I contacted support and sure enough not even 24 hours later a response was sent with a tracking number. THAT'S how you win customers, keep up the great support! The doll itself looked great when it arrived, came carefully packaged, bundled up and super safe for shipping, arrived about 3 weeks after purchase, especially during Christmas. The doll is heavy, so it ruins a few positions I honestly prefer, but thats minute compared to the positives. Good job True Touch!

Customer service was great and assisted when My shipment did not clear US customs. They canceled the order refunded me for payment within an hour of the request. Awesome customer service