True Touch DollsReviews of truetouchdolls.com

As of today, still no reply to email or calls. Also received the doll today and am highly upset as there are dark marks on it as well as a hole in the back. I sent yet another email to the company but likely won't get a reply.

Second doll I have purchased from them that has a strong odor apparently coming from the old silicon that was first used years ago, their dolls are not made with the new TPE odorless silicon. Also poorly assembled as you can see the seams where they glue it together, my other dolls from another company don't have any seams/lines anywhere on the body and they don't smell like decomposing plastic but True Touch dolls do. I won't be purchasing anything from them again.

I got my doll yesterday she wasn't as advertised which was a bit of a let down as I got the special holloween edition I expected pierced nipples and bigger breasts In stead I got fairly average breasts and no piecered nipples as show on the picture. I also didn't get a heating rod with my order as stated I would overall for my first buy I am still having alot of fun with her. I just wished it was as advertised. Though I will say the customer service has been fairly good about getting back to me and my concerns. If your looking to buy I would suggest these guys despite the hiccups and I plan on buying more outfits / accessories to make her look a bit more as advertised. 11/28/18 Just wanted to say thank you for the reply and for assisting with the heating rod and piercings her body tone was white / pale what I received was tan was this also part of the make up and thank you for explaining why she may be different thanks again for the assistance because of this I am giving 4 stars and once they arrive I will then provide an update and provide 5 stars thank you again. Also is it easier to reach out to customer service via phone or email as I called yesterday with these concerns but didn't get any type of reply . Thank you. Update 01/05/2019 I have reached out to this company in regards to what they stated they would give me I got the heating rod but no nipple rings as told I have also had an issue with the dolls feet ripping and tearing I have contacted them in regards on how to fix this and they asked for pictures which I sent in 4 total 2 left And 2 right since then all communication with this company has been me asking them to call and them ignoring me out right I have provided both contact number and email and not one single response this makes now the 8th call 3 in a row one call per day ! And still nothing I have since asked for a manager to contact me as it seems no one customer service representative wise can assist or cares to . And still no response at this point I have changed my star rating due to the very poor communication on this company's end and at this time i have to warn who ever I can to not do business with them as they don't seem to one keep there word and two communicate. If something changes I will update this but as of right now I won't be doing any additional business with them as I previously was going to. I doubt they will respond but I guess we will see.