True Touch DollsReviews of truetouchdolls.com

Would definitely recommend this company. Purchases of this nature can be sketchy. But right from the start there were no surprises. I had a few questions. All my emails were answered the same day if not within the hour. 3 weeks exactly from my order day my doll showed up. Packed perfectly for he trip from China. Literally 1/2 way around the world. She was every bit as pretty as the pictures on the site. One recommendation, check Utube for care and maintenance. Lots of good vids. there for this type of thing. I think you’ll be happy ordering from this company. Also the prices are very reasonable. Enjoy.....B.

everything its falling apart, already has holes on the hands trough the silicone on the knees, really hard to move her to do any potions, Very disappointed!!!!!

I am truly thrilled with my purchase! The shipping was quick and the product is high quality!!

Realistic and pretty . Soft and very life like , but very heavy and stiff joints

I give True Touch Dolls 3 stars for the following reasons. They did deliver me my doll, and in excellent condition for a very low price. I’m more than pleased with the doll and happy I made the purchase. The service, however, was less than adequate. In the beginning, they were completely unresponsive. It took me 5 weeks to receive my doll! It didn’t help that I bought my doll in late January at the beginning of a 3-week Chinese New Year holiday period. But even after that time, the seller never checked up on me. They never sent me alerts or updates about my order or notify me of anything going on with the production or expected delivery of the doll. They never kept me engaged. I left 2 voicemail messages that went unanswered. Only after I sent a second email 3 weeks into the waiting period, did I get a response. They gave me a false promise that it would arrive that week or early next week. It arrived about 11/2 weeks later. I also separately ordered a storage hook about 1 week before the holiday period ended. I found out later that it was supposed to be shipped with my doll, but it wasn’t included. Only after I followed up by email about 2 weeks after I placed the order and 1 week after I got the doll, did I receive shipping updates a few days later, and then, finally got my hook. If a product is going to take some time to ship, it would be good if the seller let you know in advance, instead of having you wait for an interminable length of time. And it would good if they gave you regular updates about the progress of your doll. But, since this is the first doll I’ve ever purchased, I don’t know if the industry allows for this kind of communication between a Chinese manufacturer and a U.S. retail distributor. Because I want to display the doll and it’s so extremely heavy, I also had questions about a doll stand that the seller never answered, even if only to say that they couldn’t help me. In short, even though they sold me a great product for cheap without defect, the seller was extremely slow and less than ideally responsive. If I ever buy another doll, I won’t buy from True Touch Dolls again.

Communication and customer service was top notch. Appreciate their business and would eventually be back for more!

What a fun thing to use always there for me , never complains!!

Should have been made, with a lighter skeleton material, Such as, PVC, Or Alluminum Alloy! One Leg is slightly Longer than the other, And the Doll Looks Nothing Like the Advertisement! If Nothing else, I get a good workout, just taking it in and out of the closet!