True Religion Brand JeansReviews of truereligion.com

What an absolute joke of a company. They will take your money but won’t accept international returns. It’s written in their tiny print hidden, not on their main page. My jeans were delivered from the USA and actually had a “UK returns address” written on the box. When I challenged the lady in the chat she could not tell me where that address comes from. I mean, you posted me the jeans right?! There’s something very untrustworthy about this company. Why tell me the returns address is in the UK then tell me they won’t authorise a return. AVOID, THEY ROB YOU.

Terrible Customer service!!! Will not respond to emails when i need to return an item. Do Not order from their website!! All they want is to take your money and leave you high and dry!!!

Customer service is a joke. I contacted them about refunding my payment for next day delivery, because they arrived two and a half days late and I now have to have the package posted to Norway. They clearly didn’t even bother to read my emails, because the only answer I can get from them is that they can “see that the package is on its way” when I’ve clearly already stated to them that the package has indeed arrived, but two days later that it was supposed to. It takes them days to respond now, and each time it’s someone telling me that they can see my package is on its way/arrived. In one email I even got a single sentence answer asking “what’s the order number?” After they’d stated that they could see my package was “on its way”. Feel free to get back to me!

Poor customer service after sending wrong item

I placed an order without logging in. The system automatically picked up my old residence and I didn’t see an address box so I assumed it was my current. The reason I assumed was because I had placed previous orders and they were all updated. However, that’s not what happened. Upon completion, I immediately noticed the old address and contacted them to change it. I was told they would send my request to the warehouse. I went to my email and saw the automated confirmation and the old address and decided to reach out again, this time through text. There was not one number that was working properly, first red flag. The second red flag was when through text someone was rude and unapologetic about changing it. He or she then went on to say it’s only out of curtesy we change it, second red flag. So I asked for a refund, she then tells me we don’t cancel or refund and for me to just dispute it with my bank, third red flag. Yes, and that would mean after it finishes pending. The order would be well on its way. …but I could just let them deal with the loss product. I mean if you have poor customer service why can’t I be a horrible customer at this point? I have never spoken to a more lazier customer service and company that refuses to be more helpful to customers than what suits their needs. I don’t shop here for myself, only my son, but he’s going to have to find a different brand.

truly horrendous customer service and jean quality. My jeans ripped 3 times within 5 months of casual wear. when i contacted them they offered no help and just ignored what i was saying. I will NEVER buy from them again and will tell everyone I meet to do the same. SHOCKING

This company should be audited on customer service and return method. The company takes two moths plus to return any amount. Mind you one shipping label is provided one time and when they receive items they confirm nothing was yet received. There is no phone communication and the text and email chat is a joke. As long as they reply once your issue resolved or not resolved is still marked as resolved. I would not reccomend family, friends. It's really the worst company I've purchased anything from and had to return. I still don't have a refund since December of 2023.

Very bad service At customer service they are no help at all and they don’t care what you have to say