True Religion Brand JeansReviews of truereligion.com

I would give a 0 if I could. Bad customer service. My order was cancelled and they did not offer another option. They should have a system that takes the item off when sold. Very disappointed and not sure I will order again!!!

I bought a brand new t-shirt from this brand wore it once. Hand washed it in warm water with normal detergent. And all the dye has come out the t-shirt. I read the label and it doe's say 'Machine wash cold' I have never had to do this before and why would anyone want to wash t-shirts in cold water. Any way absolute crap. I will never purchase from them again. Rubbish quality.

Their customer service is the worst I've ever encountered !!!! Very rude only can communicate via text and will disconnect from you with ease leaving your problem unsolved!! My package was delivered to the wrong address and they claimed they would update it days in advance and never did they told me to contact courier but made it where you can't change via courier only true religion had the authority to do that and they didn't. Very nasty company has a private twitter lol that's so strange and seems like a big red flag!!

How can a company who is supposed to be high end not have easily accessible customer service??! This is just ridiculous. You have three options, call a number that leads to nowhere, chat with a bot that understands nothing except simple issues (I guess), or leave an email that is never answered. I’m going to stop dealing with companies who can’t invest in decent customer service. That’s a sign that they have no concern for customer service and are only interested in profits. Ridiculous!

The dye in the jeans will destroy your laundry. If you’re silly you want to buy these. I am so angry they destroyed all my clothes more than once. Look at the dryer sheet after the third wash.

This is the worst customer service I have ever received from any company before, let alone a bit company who should have it sorted by now. The attitude was appalling. They did not answer any of my questions, they just tried to palm it off every time I replied. Being very rude and condescending. My top started falling apart from the first time I wore it, I have worn it about 4 times now and it is just unusable now as it has holes all over it where the material is too thin. Considering this is a quality issue, they kept replying with the same thing. Never acknowledging their quality issue. Absolutely awful and because I’ve got no guarantee how long any of their products will last, I will never be buying anything again from this disgusting company.

Un tanto decepcionada, creí que la calidad de los boxers iba a ser estupenda pero no fue así. Los jean son excelentes pero ya tengo duda sobre otros productos. Tuve algunos problemas con mi envío y fue muy dificil que me ayudaran.

I liked my True Religion jeans I purchased at a Marshalls discount store, so I thought I'd order more off the True Religion website. Ordering was easy enough, and I always check to see what the return policy is. They had a link to where you could do this from your account once you set on up on a computer etc, and you could access the invoices there to see your purchases too. I decided I wanted to return 2 of the items and when I went online to access my account it says the email (the original one I used to set up my account and order the items) wasn't found! So I thought I'd call customer service. YOU CANT CALL CUSTOMER SERVICE as there is NO PHONE CONTACT for them! I had to TEXT customer service as that was the only option since their online chat wasn't working either. After getting an agent and requesting help, he sent to my phone a return label to print out. I explained I had no way to print it out from my phone, as I had no access to a printer or a computer that had a printer and he explained this was a problem I had to figure out since this is the only way I could do it. I am not that comfortable doing things on my 'smart' phone anyways but I did find help with a friend that had a computer to access y phone via blue tooth to get my label. Once again, another company that makes it easy to order, but leaves you hanging in the customer service department. I have yet to get my refund for my return items so I'll be writing an update soon I hope. I wont be ordering from them again. It took 20 minutes to do this via text BTW and there are no retail stores anywhere near me.