True Religion Brand JeansReviews of truereligion.com

Placed an order and did not receive any shipping details. After sometime, I researched my order to find that the package had been delivered 2 days later. My package is missing for 11 days and customer service could only send me a tracking number and advise me of an investigation with the delivery company. Had I been advised with a confirmation email, with tracking information prior to my package missing my package wouldn't be missing. I will be filing a dispute with my bank

The customer service is absolutely horrendous. DO NOT buy from True Religion. They make returns almost impossible.

True Religion makes very good jeans. Their jeans are very unique! If you are VERY patient and are looking to buy a pair or two wait, and watch for sales. It would be to your advantage to get to know the site expertly. You will save a lot of money. Once every month or two there is a great Flash Sale! Up to 75% off! This alone is worth 5 stars!! The 3 stars rating is because, don’t hold your breath while waiting for regular delivery. Waiting on delivery On average is at least a week unless you are willing to pay for faster delivery. $14 more to start for their lowest tiered delivery. ZERO C.S. Talk to someone. Most sizes for men run a bit Bigger! This is very important to know because guess again. Shipping and delivery with refunds is slow both ways! While the refund process without a doubt is well over a couple of weeks. Think I might lower one more star because NEVER is there a chance where a phone number is available to call on site and talk to someone. That is for THEIR advantage and maybe you’ll give up and accept whatever from TR. Get and Give a Phone Number for your Customers!!

They sell good clothing don’t get me wrong. but their customer service is horrendously bad… i mean seriously… from a company that is just amazing with their clothing and is popular with the young people like myself and other at my school, y’all really don’t seem to have a liking to help people. I mean seriously there’s even smaller businesses with EVEN LESSER people working together that have better customer service. and 10 dollars shipping..? STANDARD??? insane. doesn’t even get here in a week. most of the time it comes in about 2-3… and yet again, there are other smaller businesses and companies who can ship it and deliver it to you in less than a week or just one week. truly crazy. i expected a lot more from this company to be honest. please work on that. i really don’t want pity or a response. just fix it for the love of everything and everyone.

Poor quality T-shirt. Collar ripped/stretched on first wear, despite being cautious when taking off due to concerns over fragility of the item. Nice design but pointless of it's now unfit to wear

Un tanto decepcionada, creí que la calidad de los boxers iba a ser estupenda pero no fue así. Los jean son excelentes pero ya tengo duda sobre otros productos. Tuve algunos problemas con mi envío y fue muy dificil que me ayudaran.

I liked my True Religion jeans I purchased at a Marshalls discount store, so I thought I'd order more off the True Religion website. Ordering was easy enough, and I always check to see what the return policy is. They had a link to where you could do this from your account once you set on up on a computer etc, and you could access the invoices there to see your purchases too. I decided I wanted to return 2 of the items and when I went online to access my account it says the email (the original one I used to set up my account and order the items) wasn't found! So I thought I'd call customer service. YOU CANT CALL CUSTOMER SERVICE as there is NO PHONE CONTACT for them! I had to TEXT customer service as that was the only option since their online chat wasn't working either. After getting an agent and requesting help, he sent to my phone a return label to print out. I explained I had no way to print it out from my phone, as I had no access to a printer or a computer that had a printer and he explained this was a problem I had to figure out since this is the only way I could do it. I am not that comfortable doing things on my 'smart' phone anyways but I did find help with a friend that had a computer to access y phone via blue tooth to get my label. Once again, another company that makes it easy to order, but leaves you hanging in the customer service department. I have yet to get my refund for my return items so I'll be writing an update soon I hope. I wont be ordering from them again. It took 20 minutes to do this via text BTW and there are no retail stores anywhere near me.

Orders are all over the place they loose orders and when you try and contact customer service there’s only a text option and they’re willingness/capabilities to help are horrible. I’ll never buy online again. Just go to the store and deal with people face to face, online is a hassle for sure.