True Religion Brand JeansReviews of truereligion.com

They sell good clothing don’t get me wrong. but their customer service is horrendously bad… i mean seriously… from a company that is just amazing with their clothing and is popular with the young people like myself and other at my school, y’all really don’t seem to have a liking to help people. I mean seriously there’s even smaller businesses with EVEN LESSER people working together that have better customer service. and 10 dollars shipping..? STANDARD??? insane. doesn’t even get here in a week. most of the time it comes in about 2-3… and yet again, there are other smaller businesses and companies who can ship it and deliver it to you in less than a week or just one week. truly crazy. i expected a lot more from this company to be honest. please work on that. i really don’t want pity or a response. just fix it for the love of everything and everyone.

Same issue as others on here very disappointing, There was a defect on the product and the jeans ripped, I took picture and sent them to CS with no joy, was no understanding from support at all eventually was offered 15%discount voucher which I rejected as the item I bout was over £250 and lasted just few months with no sympathy from TRUE RELIGION. I only wore them about 5/6 times. For £250 you can get better clothing and with this CS will never buy from them again.

I have ordered jeans from True Religion UK website. Or at least it appeared to be, though when I received the order confirmation, suddenly prices were in US $, not in UK £. The goods arrived but did not fit, so I have been requesting instructions for a return. In the UK by law the seller is obliged to accept and refund returns. Having emailed customer services, I keep receiving unhelpful responses merely referring me to the website policy and stating that the enquiry is closed, repeatedly. I can only assume that the emails are handled by an algorithm rather than a real person. In the past, I had ordered from True Religion many times and returned some orders, no problem. It seems that their policies have changed, their international deliveries have changed, and their customer service has collapsed. I like their product, but I can now see why some reviews consider the company a scam, because that's how it feels, especially for a high-end product. Really weird and super disappointing about a company that a few years ago seemed to have high reputation. I will now be pursuing this via customer trade protection authorities.

Unable to cancel orders immediately Unable to talk to an agent over the phone. Noticed immediately after I submitted the order that the address was incorrect, no option for cancel or request a cancel. Reached out via email and text and agent was unable to assist. Called FedEx and they informed me they can help but needed to hear from the sender, informed the agent and they continued to say no and ended the chat abruptly and rude! Will never purchase from them again and will continue to spread word of this bad experience.

Horrible customer service and company. Don't bother shopping at True Religion some of their clothes don't fit properly and you will not receive any help from customer service.

Don’t bother. Tried to return online order to an outlet (no free returns) per their return policy which states that you can return an online order to an outlet. Sales associate says the system is down lol.

Poor quality T-shirt. Collar ripped/stretched on first wear, despite being cautious when taking off due to concerns over fragility of the item. Nice design but pointless of it's now unfit to wear

Good selection of clothing, however there is no customer service nor seemless market place for their products.