True NutritionReviews of truenutrition.com

customer service sucks!!!

I don't know how many years I've been ordering from True Nutrition, but it's been more than a decade. The product has been consistently high quality, and I've never had a negative experience with customer service, shipping, delivery, or consistency of product quality. A family member recommended True Nutrition, and I stayed not only because of all the things I mentioned above, but also because of the company ethos, third-party testing/quality control, and in-house manufacturing. The same passion that drove the co-founders to launch True Nutrition over twenty years ago is still present today. That's why I remain a loyal customer with True Nutrition.

customer service is a disaster. They're rude as hell and if you write in to complain about something, they'll point to whatever tiny print to make it your fault. I ordered 3 bags of protein. Each bag was 1 pound. I specifically wanted it this way. I travel for work and I rather carry a small bag of protein. They sent a 3 pound bag which I didn’t order and then they pointed out to the tiny print saying that “…your order quantity will be combined into a single container when possible…” . I want what I ordered. At the end they made it my fault that I didn’t get what I ordered. Order No. 534173

I never write reviews...especially negative ones, but I couldn't help it here. I used to LOVE True Nutrition. I've been ordering from them for years. I found the receipt in my email from March of 2017. I have spent $1000s ($10,000s?) at this point, ordering protein every month for nearly 7 freaking years. At some point in the last year or so, I think they either got an investor or changed leadership. They rebuilt their website and ordering process. At first, I thought...great! But it's a disaster. The website is clunky as hell and their customer service is a disaster. They're rude as hell and if you write in to complain about something, they'll point to whatever tiny print is in their Ts&Cs to make it your fault. Plus, the prices have increased and my orders take 3x longer to be delivered. Right now, my order was marked as "fulfilled" on 12/22 and USPS says they're still waiting for the package to be dropped off 5 days later. I get that it's Christmas, but this is why I moved my subscription up by a week. I hate that I have to find a new protein brand. Ugh.

I bought Hydrolyzed Whey Protein High Grade and it arrived in a week or so. In essence, the product does not meet my expectations. First, in terms of flavor, it tastes like a watered down chocolate drink. Nothing like advertised. Second, it is very difficult to dissolve in water, and worse in milk. The only practical way I found thus far is to prepare the mix the night before with boiling water, stir actively for 10-15 minutes, and even so the resulting drink has residue in it, so it is not pleasant to the palate. In response, TN asked for photos of both the dry powder and once mixed with water so they can send those, they say, to quality assurance. Now I am stuck with this with 2 lbs for about a month. Time to go back to Sascha which, although more expensive, always met my expectations.

I ordered the Trueflavor Chocolate Fudge Brownie Egg White Protein and it was entirely too salty. I asked for a refund or simply a discount promo code to use on another product and they refused. Poor customer service.

Do Not Buy this Product. I got very sick from the vegan Protien. I do not think they are mixing the boosts together.

I never write negative reviews. However, this one needed to be said. I ordered this product because of it's clear indication of being free of both gluten and soy. Upon arrival of the product, the label clearly states the product is manufactured in a facility that handles both gluten and soy. Unfortunately, there are some of us that don't get to play games when it comes to these ingredients. The company's remedy? They point me to their return policy that says I must pay for return shipping of my unopened product for store credit. On top of that, I'm directed to a warning tab on the website that indicates the product isn't actually gluten and soy free. Shame on me for reading their product description indicating its free of these elements and being so lazy that I didn't click on every tab to find the hidden message. I like to support companies that at least make the attempt to do the right thing. This is not one of those companies.