True NutritionReviews of truenutrition.com

Tried this company. They automatically set me up for a 2 week subscription. Didn't answer my emails requesting to cancel it. By the time I finally got ahold of someone I had bought several hundred dollar's worth of protein I did not like, and was told there is "nothing they can do." Crazy that in 2026 you still have to be careful what website you give your CC info to!

As a devoted admirer of efficiency, competence and the basic principles of commerce, I must confess that my first experience with True Nutrition has been nothing short of astonishing. I placed my first order and waited patiently. Two weeks passed. The website assured me that my order had shipped, yet the tracking number provided appeared to have been issued merely for decorative purposes, as it revealed absolutely nothing. I contacted the company and was assured there was “nothing to worry about” because apparently, the package had indeed been shipped. Another week passed. Still nothing. At that point, True Nutrition informed me they would send another package. A noble gesture perhaps, except they then took another week before actually doing so. One begins to wonder whether my protein powder was being transported by horse drawn carriage. Eventually, I cancelled the order and requested a refund. As a new customer, I can say with considerable confidence that this was a spectacularly poor first impression. True Nutrition should be ashamed of this level of service. If a company cannot reliably ship an order, provide accurate tracking, or resolve a problem in a reasonable amount of time, it has no business asking customers for their money. I do not recommend True Nutrition, particularly if you actually require your protein powder within anything resembling a reasonable timeframe.

I placed one one-time order with True Nutrition. After that purchase, an automatic auto-renew subscription was created on my account without my knowing or intentional consent, and I was charged and shipped additional orders every 14 days. Customer support stated in writing that “Subscribe & Save” is selected by default unless the customer manually changes it at checkout. In other words, recurring billing is turned on automatically unless you catch it and opt out. Once the extra charges appeared, I contacted the company and objected. Despite that, another renewal still processed and shipped. I was told it could not be stopped because it was already “processing.” I requested escalation to a superior and was told there was no higher level available. This resulted in multiple unauthorized charges and shipments, extensive back-and-forth, and refusal to meaningfully resolve the issue unless I absorbed additional cost. Based on this experience, I do not recommend shopping with True Nutrition. Their default auto-renew subscription model and handling of billing disputes create a serious risk of being charged repeatedly for orders you did not intend to place.

You guys have to do better! I have an upcoming trip abroad and ordered my protein pouch well in advance and based on the tracking I know it will not make it in time! You guys tout your premium 3rd party tested ingredients but use this substandard OSM Worldwide to ship products. The Pony Express would ship faster! The reviews don’t lie. OSM sucks! Stop being cheap and pay for a better shipper. The protein I ordered won’t do me any good now other than sit in the elements until I arrive back in the states. I wish I could demand it be sent back and watch the tracking as OSM take their sweet little time bringing it back to your Cali facility.

Been signed up for only 3 months on a 30-day auto subscription. This last order has been rediculous with a serious lack of customer service. Latest order was supposedly shipped on 9/28, I received a tracking number, 9 days later no updates on the shipping from either USPS or Truenutrition. Aent email to the company 2 days ago-no response. Contacted the USPS today, I have been told the tracking number was for a shipping ticket created on 9/28, USPS is still waiting to accept the shipment. No longer a customer, will be reporting to my bank to return the credit card transaction as possible fraud.

I’ve been using them for many years. Every so often you have a problem with them. My recent order 3lbs from California to New Jersey order creation to receive 15 days with 10 of them on shipping. I emailed them about this today. Took them most of the day to get back to me. Their response from a Morgan Whitney thanks for your feedback and sorry

No matter how many times you unsubscribe, and no matter how many times you reach out to support, they will continue to send you promotional and marketing emails. They do not care about you as a customer or the customer experience. It doesn’t matter how many hundreds of dollars you are spending with them. The last time I reached out about being removed from the email lists, the support agent canceled my subscription without notifying me. That felt intentional and personal.

I got the orange creamsicle flavor and it had the most awful taste. I had my friend try it and she also said she had never tasted anything like it. Customer service said I had to pay for shipping and the bag had to be 60% full. If they are sending out products without tasting the batches to customers, they are going to keep loosing customers. No wonder why they dont have a review section on their actual website. I DO NOT recommend this brand.