True Image USReviews of trueimagetech.com

Response from True Image USJun 5, 2024

Hello Alpen Rose,  Thank you for your important feedback. We would like to apologize for the negative experience that you had with your recent purchase. Unfortunately, we were unable to locate the order based on your name. Could you please provide us with the order number so that we can better assist you in resolving the issue. Meanwhile, we will report your issue to the relevant department and provide you with satisfactory solutions.  All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If any cartridges fail to perform within their lifetime, we will provide tech support, free replacements or full refund unconditionally. Therefore, please don’t feel upset and give us a chance to fix the problem. We will do our best to make you a happy customer again. Could you provide us with an email so that we can contact and help you better solve the problem?  Your 100% satisfaction is our goal!  Best regards, True Image Customer Service Team

Response from True Image USAug 4, 2023

Hello Samuel Yee, Thank you for your important feedback. We would like to apologize for the negative experience that you had with your recent purchase. We have reported your problem to relevant departments so as to help them continuously improve product quality and customer experience. All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If any cartridges fail to perform within their lifetime, we will provide tech support, free replacements or full refund unconditionally. Therefore, please don’t feel upset and give us a chance to fix the problem. We will do our best to make you a happy customer again. Your 100% satisfaction is our goal! Best regards, True Image Customer Service Team

Response from True Image USFeb 6, 2023

Hello Rich Odermatt, Thank you for your important feedback. We would like to apologize for the negative experience that you had with your recent purchase. We have reported your problem to relevant departments so as to help them continuously improve product quality and customer experience. To help you address the problem, our customer service representative will contact you immediately via phone call or email. We may ask for some order information (i.e. order number, cartridge number, quantity of questionable cartridges, etc) on the phone or email. That will be helpful if you can get these information prepared in advance. If you miss our call or email, you can take the initiative to call us at (855)412-1136 or email to [email protected]. We have a whole team stand by to help you. All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If any cartridges fail to perform within their lifetime, we will provide tech support, free replacements or full refund unconditionally. Therefore, please don’t feel upset and give us a chance to fix the problem.We will do our best to make you a happy customer again. Your 100% satisfaction is our goal! Best regards, True Image Customer Service Team