True Image USReviews of trueimagetech.com

Response from True Image USSep 4, 2024

Hello Brittany Hodges,  Thank you for your important feedback. We are very sorry that you encountered damage when you received the package and it affected your experience. We take your question very seriously and thank you for your photographic evidence. Please rest assured that we will solve the problem for you as soon as possible. Glad to hear the black toner seems to be working fine. If you find any problems in the subsequent use, please feel free to contact us, we will do our best to solve for you. At the same time, we will feedback your problem to the relevant departments to provide you with a satisfactory solution.  All True Image branded printer cartridges come with a 30-day money-back guarantee and a 2-year product warranty. If any cartridge fails during its lifetime, we will provide unconditional technical support, a free replacement or a full refund. So please don't be angry and give us a chance to work things out. We will do our best to make you a satisfied customer again. Can you provide us with an email address so that we can contact you and help you better solve the problem?  Your 100% satisfaction is our goal!  Best regards, True Image Customer Service Team

Response from True Image USJan 15, 2024

Hello Eugene, Thank you for your important feedback. We would like to apologize for the negative experience that you had with your recent purchase. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store. All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If any cartridges fail to perform within their lifetime, we will provide tech support, free replacements or full refund unconditionally. Therefore, please don’t feel upset and give us a chance to fix the problem.We will do our best to make you a happy customer again. Your 100% satisfaction is our goal! Best regards, True Image Customer Service Team

Response from True Image USSep 4, 2023

Hello James Williams, Thank you for your important feedback. We would like to apologize for the negative experience that you had with your recent purchase. We have reported your problem to relevant departments so as to help them continuously improve customer experience. To help you address the problem, our customer service representative will contact you immediately via phone call or email. We may ask for some order information (i.e. order number, cartridge number, quantity of questionable cartridges, etc) on the phone or email. That will be helpful if you can get these information prepared in advance. If you miss our call or email, you can take the initiative to call us at (855)412-1136 or email to [email protected]. We have a whole team stand by to help you. All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If any cartridges fail to perform within their lifetime, we will provide tech support, free replacements or full refund unconditionally. Therefore, please don’t feel upset and give us a chance to fix the problem.We will do our best to make you a happy customer again. Your 100% satisfaction is our goal! Best regards, True Image Customer Service Team

Response from True Image USAug 11, 2023

Hello Adam, Thank you for reviewing. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store. All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team at (855)412-1136 or send an email to [email protected]. Our customer service team are ready to help you. Your 100% satisfaction is our goal! Best regards, True Image Customer Service Team