T. Rowe PriceReviews of troweprice.com

DO NOT sign up for a 529 account with this company. The only reason I registered for a 529 account here as opposed to my state/other was the Online Gifting Portal functionality so my friends and family could easily send money and not have to write a check and send in the mail. My sons first birthday came in July and all of my family members notified me it wasn't working! I reached out to Trowe support and they have not resolved this issue as of 9/13/2022. No communication, no sense of urgency. I keep following up and they "make a note" that I called. As of 9/13/2022 (over a month broken) they still can not give me a timeline of when it will be fixed. In the financial services industry, this slow resolution time is unheard of. I'm looking at alternatives now. I urge any reader to consider another company for a 529 savings plan. You've been warned!

During the “pandemic” I was able to call or file online for a loan or withdrawal and have the money deposited in my bank account 2 days later. No paperwork involved at all. Now that the “pandemic” is over suddenly the T Rowe price company has fell back into the Stone Age and lost the technology to do anything electronically. I wanted to take a loan from my retirement fund which should be streamlined and quick and easy just as it was during the pandemic, instead I had to request paperwork to be mailed to me so I could fill it out and mail it back with the amount requested. That took two weeks. Then after T Rowe price received the loan paperwork it took a few days to process through the loan department. It happened to be a Friday when it processed so of course since the technology seems to have been lost to just deposit the money into my bank account electronically, they had to print and mail a damn check which obviously didn’t mail out til Monday? Here it is Thursday and still no check in the mail. What’s funny is I paid off a loan I previously had through my retirement account and even though that was actually done electronically from my bank account it still took T Rowe price 2 weeks to even process that. The point of this email is that it’s 2022 and T Rowe price has decided that after the “pandemic” that the company can no longer keep up with modern times and so they will do everything by paper and mail. Welcome back to the Stone Age!

My first experience with their company thru remote personnel post COV 7/22 has been horrific at best. With a acquisition of our national bank by M&T, they have private questions to access info. that is off the map of any institution in my 67 year life. So now I get to receive a form that needs notarized, and the account setup from the acquisition is reason they even have my 401k funds. Terrible contact with remote agent asking private info after provided SS#/address/etc! Ridiculous customer service, I don't intend to use them at all cost. A second agent (maybe not remote had same experience, requested manager & was not optional without a specific question answered I'd never had before!

Terrible company, literally have refused to refund my funds after repeated attempts to get the funds out of a trading account. They supposedly have no investment data, very suspicious & frankly deceitful. Avoid like the plague. Sean Munn

I had to go through 3 people just to get my banking info changed to send a payment to me each month. After 30 minutes and 3 people I got a person who didn’t know what he was doing and couldn’t send me a confirmation that it was done. Most companies have a place you can do this action online but T Rowe Price makes it pretty difficult. Will be moving my account.

I am a long time T. Rowe investor. I have been with them over 10 years and in the past have recommended their services to others. Very recently customer service at T. Rowe has taken a nosedive. My web page has errors and parts of it are not working. You get a message that says please call when you try and contact them via email and when you call you get a message that says get a number and wait in line, eventually we will call you, but they never do. At this point and time T Rowe does not have the security, technology, or personnel to maintain the level of investments they now have. Adding additional resources to your account there would be a mistake. As would be opening a new account. You can't blame all of the world's problems on Covid. Many businesses are thriving. Tax season comes at the same time each year. Maybe you should have been preparing for it months ago? Your customer services are unsatisfactory and I won't be rolling over my $401K there like I had planned to.

This review is in response to T.Rowe Price’s (TRP) concerted efforts to prevent me from getting access to my parents trust after their passing. As an executor and trustee I had full and legal rights to these funds. My estate attorney was “quite frankly ASTOUNDED” by their refusal to share information with me in spite of my status of trustee. The tactics used to inhibit access were as follows: TRP representatives NEVER provide customers with their last name or phone numbers so you can contact them. They only provide the main switchboard number. This totally prevents you from contacting the same person directly for follow-up. They NEVER provide case numbers or confirmations numbers, and refused to let me speak with their supervisors. They repeatedly provided incorrect information when providing directions on how to fill out forms. They made several mistakes on the various account registration causing tax nightmares. If you find yourself in this situation I recommend you contact the Assistant Attorney General, Maryland Office of the Attorney General, Securities Division.