T. Rowe PriceReviews of troweprice.com

I have had a 401K since it was established I think. I worked with multiple comanies who managed my funds and never had a problem. Then, my previous employer moved 401 K to TRowePrice. What a trainwreck! I had my first statement 31 days late, had my investments piegon holed in CDs while the stock maket flourished. I was in the dark because my first statement was over a month late. Once I found out I was out of the market and losing money it took over seven weeks to get an answer as to what happened. And that only after contacting the CEO, and even then it took weeks and weeks to get the answer that they had sent a notice - the one I never received. It was like the "dog ate my homework". By my calculations I lost 100k because it was bumbled around and misappropriated into a completely different type of investment than I had ever had. It makes one wonder, when a major change in investment is made, should the owner not be required to approve it? It also begs the question, would we want our entire retirement exposed to the whims of some office flunkie to move it and send a notice, like the one I never received? I have ZERO respect for a company who take months to figure out an answer to a simple question. I posed the same question to my previous 401K managers - Merrill Lynch - I had answers in one hour, documents the following day, and a call from management two days later to follow up. Trowe Price looks like a JV team compared to Merill lynch. If I had not contacted the CEO I would have waited until after my retirement to get answers. Therfore I can recommend my lawn guy over Trowe price to manage assets. Bad enough they are less efficient than others, but the salt in the wound is that they really do not care. Since I do not get the respect that accompanies a prompt response, this is the first in a long series.

My very 1st time using the services "Bad Experience". I was on the phone for almost 1 hour to complete a withdraw from my plan which I tried to do myself but could not because the third party "Plaid" does not list my bank. So my options were to pay extra to get it quicker or they can mail me a check that could take 7-14 days. Then they calculated the amount that would be taken out for federal taxes which ended up double the amount it should have been. When I asked where on the site could I get my document they said they mailed it to me that I cannot get this on the site.. "RIP OFF"

Do not invest here. Horrible business and even worse customer service. Lots of hidden fees in the fine print.

i would never recommend these people first i called and they hung up on me. Then i called back and i was talked to like he was doing me a favor. That refunded my money would take some time. People please do not leave your money with these people you will never get your money

I once did a partial withdrawal from a sum of money from T RowePrice from a previous employer, to be direct deposited into my checking acct. When it didn’t show up, I called TRP and my bank for days. TRP said it was done and my bank hadn’t pulled it. My bank said it wasn’t there. Turned out, TRP’s last excuse was that my bank acct. wasn’t listed in my TRP acct. name(I go by my middle name). Turned out to be not so. Finally told it was a typo-error at TRP( not sure what’s true- not a banking problem in my mind). TRP encourages feedback to the board-I did. I ate $144 NSF fees at my bank as a result. Simply asked was the loss/ expense on me- no response, no offer of assistance, nothing. I’ve since had 2 occasions where TRP uses an independent verification company where I’ve been asked the birth month and age of distant relatives with the same names-one goes by his middle name. Answer is impossible if you don’t know which relative, difficult even if you do being distant relatives. I failed each as they asked the questions based on first name which, again, delayed my money. Guess I would have expected a reply as they encourage feed back. Guess I get it , except, TRP takes no responsibility. Think I’ll see where I can park my little money where people treat it like theirs!

The worse 401 retirement company and I wish like hell, my employer didn’t switch to them. Your money will not grow here.

I'm an expat with a TRowePrice retirement account. I requested a wire transfer be made to a US bank for my year 2022 RMD. TRowePrice has previously made wire transfers to this bank for me. However, I had to go through a validation process to authorize the wire transfer. Of the questions asked, one required that I confirm a telephone number that I used 20 years ago! I couldn't remember the telephone number so I failed the validation process and they would not perform the wire transfer even though they had previously made transfers to this same bank. Their "Specialist" told me there was no one else within TRowePrice that I could talk to. Their "solution" was to mail a check to my foreign address and I would have to make arrangements to get this check cashed. Imagine the delay in international mail and the complications of cashing a USA check in a foreign country! In my opinion, TRowePrice has little concern for customer service.

What a shady company. Had an old 401k with them and they decide to liquidate my investments and move them to a random 3rd party broker that I've never heard of without my consent. To top it all off - that 3rd party charged a $40 fee for setting up an account that I did not authorize. They did NOT notify me in advance that this would happen- only after the fact. They did not send me a message about this via their portal either. They claimed some nonsense about "plan provisions" being the reason for the unauthorized transaction. IF they were an ethical company then they should notify customers in writing and via their portal at least 60 and 30 days in advance, considering this is a major unauthorized transaction. I wouldn't doubt that they're hoping customers don't notice, so that the 3rd party gets to eat away customers' hard earned cash in obscure fees. Not to mention confidential information being transferred over to a 3rd party without explicit consent. They clearly have unethical practices and I suspect this is only the tip of the iceberg. Avoid at all costs!