T. Rowe PriceReviews of troweprice.com

I called from work to the company, which handles our 401ks, having forgotten my login info etc. I haven't been on the site in 3 years. I wanted to fix my low contribution amount. Anyways, the rep I get asks me for the email. I don't remember. Asks for first car make and year. Give her info i thought it was and no answer. Asks me how much is in my 401k. It's a low amount and I ballpark it since I don't have a check stub on me. She gets an attitude and says "what?" I repeat myself. No answer. This goes on and on. Could've given her my social, birth town, moms maiden name, sent a selfie, ID, whatever. She never answers me on anything and gets more of an attitude. Finally she obviously doesn't believe me and says they will send out a form for me to sign with a notary to get back in my account. What's on this form I got? My name, address and social and a place for the notary to sign. I gave you all that info!!! Who's calling to steal a miniscule amount of money, with their job Info,with all their info minus to few things I couldn't remember putting from 3 years ago. Good thing for this random notary person watching me sign a piece of paper to mail back. Good job. Just let me log in or at the very least update my number. I'll never call them or use their services again. Besides being rude she made me feel like I was a criminal trying to LOG INTO MY OWN ACCOUNT FROM MY JOB.

I was attempting to do a withdrawal from my account, In order to receive it via direct deposit, a client must go through Plaid. When I verified my account via Plaid, the confirmation showed a different account number, one that did not belong to me. T Rowe canceled the transaction but basically told me it was not their problem and to contact Plaid. I did not agree to do business with Plaid. I was ddoing business with TRowe Price.

If you have a choice do not go with T. Rowe price. I have no choice but to work with them through an employer program and it’s a nightmare. Their system sends out an alert that someone tried to access my account, I call in to find out what the alert is for and they ask if I want to freeze access while they research, I directly ask what it will take to get the account unfrozen and they tell me I’ll regain access following their investigation. Great. What they don’t bother to tell me is that to regain access I have to get a form notarized stating I am who I am and I want my account unlocked and it needs to be sent by certified mail. Oh and the alert? Their “investigation” concluded it was a false alarm generated by their system - no one attempted to access my account.

If I could give less than 1 star, I absolutely would. My experience with T. Rowe Price has been nothing short of a nightmare. After my father-in-law passed away, my husband contacted them about his accounts — an IRA and a trading account. When he sent through the death certificate, the representative told us there had been “suspicious activity” and that the Transfer on Death (TOD) designation on the trading account had been changed to a third party shortly before my father-in-law died. The rep said the account would be sent to their fraud department. We were devastated — believing we would have to go to court to fight for what was rightfully my husband’s. We had to go through probate just to obtain the paperwork T. Rowe Price demanded before they would even disclose who the TOD had been changed to. That meant extra legal fees, unnecessary stress, and months of delay. Then, after all that chaos, the truth came out: the first rep had made a massive mistake. The trading account had always been in my husband’s name. It was the IRA — with only about $10,000 in it — that had a third-party beneficiary. There was no apology, no accountability, nothing. Just silence and excuses. But that wasn’t the end. For another six weeks, we were repeatedly told the funds were being transferred “soon.” Every time we called, we got a different story. They never respond to emails — apparently all written communication comes from their so-called “writing department” in the Czech Republic, which means every response is delayed by two to three months. This entire process has been a cruel exercise in incompetence, miscommunication, and bureaucracy. Do not trust your life savings with T. Rowe Price. If this is how they treat grieving families and long-time clients, I shudder to think how they handle everyday investors.

T Rowe Price issued my tax form failing to include my SSN. I am unable to process any tax refund without the fully completed form (ie including my SSN). On requesting a corrected form (perhaps 2 minutes of work to add my 9 digit SSN), they refused. Their mistake and refusal to correct it is costing me over $12000. It is totally impossible to speak directly with their tax office who deal with these issues. I have asked on numerous occasions and have been told repeatedly that it is not possible to speak with them directly. As a result I have to deal with customer service, who do not have the authority or competence to resolve the issue, and simply pass messages back on forth. As a result I have formally complained by letter (3 letters), all asking for a written response to explain what is going on. As of today, almost 3 months since the first letter, I have not received any reply. It is poor that such a large company makes such a fundamental mistake in issuing a tax form, but absolutely disgraceful that they refuse to correct the mistake and avoid all communication. I repeat, their appalling behaviour is costing me over $12000, simply because they will not correct an incomplete form that they issued incorrectly. Stay away from T Rowe Price!

Retirement services team is completely inept. They’ll pleasantly tell you all kinds of misinformation like, if you authorize us to lock your account to investigate where an unauthorized verification text came from the process will take 24-48 hours and then we will unlock the account. Two weeks later they’ll call you to tell you no fraud was found and to send them a notarized letter certified mail to regain access to your account. Non stop lies because the reps make up answers when they have no idea what the answer is.

I’m extremely disappointed with my experience at T. Rowe Price. I requested a rollover back in July and kept following up every two weeks. Each time, I was told to check with the other party and even that a new check might need to be sent. After months of frustration, I just found out they never sent the check in the first place. That means I was misled the entire time. Right now, I’ve been sitting on hold for 45 minutes waiting for a supervisor to explain why this happened. This level of negligence and lack of transparency is unacceptable. If you value your time and money, be cautious about working with them.

Trowe price are theifs. I had a package that they paid for with my money. They bought shipping label 30$. There was a sorting error and my mail wasn’t received on top do you ups error. UPS said they must pay the purchaser back (troweprice) and then I get refund through Trowe. Terow said there policy says if ups error we are not responsible. The executives said nope nope nope. So I said I am filing police report against Terow because someone is steeling millions that way., I called cops and have pending minor theft