T. Rowe PriceReviews of troweprice.com

After a 30-year relationship with T. Rowe Price, I am in the process of transferring accounts in excess of $500,000 away from the firm, and the experience has been nothing short of a complete disgrace. What should have been a simple, routine account transfer has turned into over three hours of wasted time dealing with a Customer Service department that appears to be disorganized, poorly trained, and incapable of providing accurate information. Every single call has produced a new problem, a new requirement, or a new excuse — all of which should have been identified and disclosed during the very first conversation. The level of incompetence has been staggering. The lack of professionalism, communication, follow-through, and basic product knowledge is far below what anyone should tolerate from a major financial institution. This is not a minor inconvenience — this is a firm handling substantial client assets with an alarming level of inefficiency and apparent indifference. What is most shocking is that this comes after 30 years as a loyal client. Instead of rewarding long-term relationships with competent service, T. Rowe Price has demonstrated exactly the opposite: poor execution, no accountability, and a complete disregard for the client’s time. This experience has permanently destroyed my confidence in T. Rowe Price. I will never again invest in any product associated with this company, and I would strongly caution anyone considering doing business with them to think twice. If this is how they handle a straightforward transfer for a long-term client with over $500,000 in assets, I can only imagine how poorly they treat everyone else. Extremely disappointing. Completely unacceptable. I would not recommend T. Rowe Price to anyone.

I've been a T Rowe Price customer for 50 years and am considering switching to Vanguard or Fidelity. I don't even know where to start but they duplicated a mutual fund purchase causing an overdraw of my savings account. I reversed the transaction and called them to sort it out. They said they would correct it the next day and a week later nothing. I should have ignored it because the market sold off 8%, but called them up to complain and remind them they were supposed to fix it. They fixed it alright, but retroactively so I immediately lost 10% on the trades. Furthermore, there were 10 trades and the first one was drawn out of my savings account as requested, but the other 9 were drawn out of my checking account. Luckily I had sufficient balances so not to be overdrawn and was able to transfer my funds the next day to bring checking account balances back up again. They've gone downhil terribly

My first experience using this service was frustrating and disappointing. I spent hours on the phone just trying to complete a withdrawal from my plan, something I had initially attempted to do on my own. Unfortunately, the process was blocked because their third party provider don't approve my bank. From there, my only option were to either pay an additional fee for faster processing or wait 7-14 days to receive it check my mail. What added to the frustration was the tax calculation. The amount they estimated for Federal taxes was nearly double what I expected, which raised concern about accuracy and transparency. I will keep saying it loud and clear anytime any day, the only investment service I have used and successful withdrawal my funds is (Bitci Stack Asset platform) which I found on Trustpilot after doing my proper due diligence. Overall, the experience felt unnecessary complicated, with limited digital access and lack of clarity around important details.

Run away. Do not come back. After about 3 hours on the phone, and countless hours on the website and my account the bottom line is as follows.......if someone has to fix something on your account you can't speak to them. You get someone who doesn't actually fix anything, who talks to the person who fixes something. You get a lot of "this should work" or "I'm not aware of that". So in sum, if you have a problem you cannot speak to the person who fixes the problem, you go through someone else who doesn't understand the problem. Small business 401k that will be moved elsewhere after 10 years. Great business model, talk to people who don't understand the problem nor can do anything about the problem. Eff off.

I have a retirement account with this company through a former employer, and attempting to transfer my funds has been an absolute nightmare. On my first call, I was told I needed the start date of my current job in order to transfer the money. I didn’t have it in that moment and offered to call my employer and call back — but instead I was told they would “lock” my account and send a form by mail to unlock it. Three months passed and I received nothing. When I called again, I was told the same thing: they would mail a form to unlock my account (I confirmed my address again). When I asked what the next steps would be after unlocking the account, the representative told me she couldn’t provide details about my account and that I “maybe” would get my money. This entire process feels unnecessarily complicated and obstructive. They are holding approximately $3,000 of my retirement funds, and the customer service has been unacceptable from start to finish. If you value your time and your money, I strongly recommend avoiding this company.

Keep your hands off this company! Making a deposit is quite simple. However, it is impossible to make a straightforward withdrawal. After refusing a straightforward withdrawal, which is a typical request, I don't trust them even though I was fully KYC confirmed. They ask for further personal information and claim it's for my safety and i didn't give to them. They refuse to return my money in a straightforward manner! These are techniques used by the mafia. I filed a few lawsuits, followed some instructions that helped get my money released from captivity.

Horrible, horrible, horrible. Law office trying to assist a client with a transfer of deceased spouses account to surviving spouse who is listed as 100% beneficiary on a substantial IRA account and its current RMD. Initially (8 months ago) it took the assistant 3 hours on the phone with them to get information, forms to fill out, and the forms filled out with their assistance. Eight months later, the beneficiary (who has been receiving statements in their name), called in to get the RMD and was told there was no account; even after giving them all the information from statements, initial participant and beneficiary names, SSN, Plan ID etc. Multiple calls with multiple people. Most times when we call they can't find the account at all under either SSN. The beneficiary transfer docs they requested have been mailed to them twice in the past 8 months (because they do not do email or fax). Occasionally when you call for status update, we get someone who can find the account but says they cannot issue the RMD due to an error code. A ticket gets opened to figure it out. After another couple of calls to check on the ticket you get a new individual who is again telling you there is no account, and no ticket, but there is a plan ID and we have to speak with the Plan Administrator to correct missing information (our office also happens to be the Plan Administrator and the information they request cannot be changed on our end). Requests to speak with a manager have been denied. We will coordinate all parties (plan administrator, heir/beneficiary, PR and attorney, etc) and see if we get anywhere or if we get another “ticket” opened that goes nowhere. I am definitely going to move my personal account - which is obviously going to be a painful process, but then I don't have to worry about any further dealings with them. I would rate T Rowe Price as less than zero stars, but this system requires at least one.

I worked with Holden at T. Rowe Price to set up a personal investment account, and the experience was extremely disappointing. The account was not set up correctly due to a lack of proper due diligence, which has now resulted in a mandatory two-week waiting period before I can purchase my intended investments. This delay was entirely avoidable and unacceptable, especially when dealing with time-sensitive financial decisions. Because of this experience, I no longer feel comfortable using T. Rowe Price and will be taking my business elsewhere. I expected a much higher level of care, accuracy, and follow-through.