Based in London, Troubadour specialises in minimalist bags and accessories, designed for maximum performance. Timeless designs with twenty-first century touches. Stylish, but comfortable. Natural, yet waterproof. Lightweight, but hard-wearing.
Troubadour Goods (troubadourgoods.com) has 55 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Hifzi A.
Excellent customer service and a great backpack! I had a minor issue with my Apex Backpack, but it was resolved very quickly and efficiently.
Response from Troubadour GoodsFeb 5, 2025
Love to hear it! 🙌 Glad we could sort things out quickly—hope you’re loving your Apex Backpack!
Freddie
I recently purchased a Daytripper Carry All duffle bag from Troubadour because the briefcase and laptop slip case that I had previously purchased from them still look new after five years of use! Just like my other two Troubadour goods, the duffle is incredibly stylish in its' minimalist design. It quietly tells a story of great construction and attention to detail with its' oversize, easy to open and close main zipper and its' discrete stitching; that somehow makes the seams of the bag more attractive to the eye. It fits all of the things that I wish to bring with me on a daily basis and is ready for any change in the weather. And lastly, with a five-year guarantee on this bag, I know that I am covered. Thanks!
GREGORY H.
I have been using a Troubadour Apex 3.0 since 2023, and my current version since October of 2024. The first one was great, but the foam padding underneath the top handle was falling apart. Troubadour's customer service was excellent; I sent photos of the issue, and a new one was quickly on the way with instructions of how to easily return the faulty backpack. I get compliments on the backpack regularly; it's the perfect mix of functional and professional.
Response from Troubadour GoodsFeb 4, 2025
Thanks for sharing your experience! While it’s never ideal to have an issue, we’re glad our team could make the guarantee claim process smooth and hassle-free. The Apex 3.0 is designed to blend function with a polished look, so it’s great to hear it’s been serving you well, and earning compliments along the way! Appreciate your support.
RK
great backpack, thoughtful pockets and everything just works
David
I initially purchased the Apex Backpack in the London store back in November 2022. All the staff were very friendly and helpful. The product was great and suited my needs perfectly. In November 2024 I then purchased the Apex Briefcase in the London store. I had the same great customer experience. The product on this occasion had a fault with the stitching in a very small area and I took it back in person a few days later and there was a no quibble exchange for a new briefcase and I've not had any issues with it since. In December 2024 I was given the Buddy Case 2.0 as a Christmas present which held and transported all of my tech perfectly in a compact case. I finally purchased the Embark Compact Duffle from Thomas Pink in January 2025, a collaboration with Troubadour. The bag is a great addition to my collection and it's a great companion for a weekend away holding all the things I need. I'd recommend their products as they are of a high quality and built to last. The in person experience cannot be faulted. I look forward to their new product ranges in the future!
Response from Troubadour GoodsFeb 3, 2025
Hi David! Wow, this is the kind of review that makes our day! 🤩 Huge thanks for your continued support—from the Apex Backpack to the Embark Compact Duffle, it’s amazing to hear how Troubadour has been part of your journey. We’re glad our team and products have met (and hopefully exceeded) expectations, and we appreciate your understanding with the quick exchange on the briefcase. Enjoy your collection, and stay tuned—more great things to come!
George
In August 2023 I purchased a Pioneer backpack from Trobadour. This backpack has been a disappointment. Its capacity is minimum, clearly not made for city professionals who carry more than a laptop. And the quality is just the worse. After using it for half a year, and only once a week, one of the handles is already worn down and looks old and used. Overall an overpriced and unpractical backpack. I have just purchased another backpack, this time from a trusted “all time” brand. Don’t waste your money on this brand.
Response from Troubadour GoodsJan 3, 2025
Hello George, Thank you for sharing your feedback on the Pioneer backpack. I’m sorry to hear that it hasn’t met your expectations—this isn’t the experience we aim to provide for our customers. At Troubadour, we stand by the quality of our products and back them with a 5-year guarantee that covers any manufacturing issues. From your description of the handle’s wear, it sounds like there might be a concern that falls within this coverage. If you haven’t already reached out to us directly, we encourage you to submit a guarantee claim through our dedicated form here: https://www.troubadourgoods.com/customer-service. We’ll be happy to assess the issue and provide a solution. As for the capacity of the Pioneer, we designed it with a minimalist aesthetic with maximum capacity and functionality in mind, but I understand it may not suit everyone’s needs. Your feedback is valuable, and I’ll be sure to pass it along to our design team for consideration in future iterations. We truly appreciate your input and hope you’ll give us the opportunity to address the handle issue for you. Please don’t hesitate to reach out if there’s anything further we can assist with.
ZCR
I wrote in to ask for exchange of a damaged bag strap and got a response in less than 24 hours. The replacement was sent out almost immediately after the reply and I received the delivery in less than a week's time. I think the Troubadour team has set a perfect example as to what customer service should be like. It was a wonderful experience and I'd confidently recommend the brand to people around me. Keep up the good work!
Rasha
The product is great.. perfect balance of understated stylish luxury, yet practical, durable and not over priced. The staff were fantastic too.
