Based in London, Troubadour specialises in minimalist bags and accessories, designed for maximum performance. Timeless designs with twenty-first century touches. Stylish, but comfortable. Natural, yet waterproof. Lightweight, but hard-wearing.
Troubadour Goods (troubadourgoods.com) has 55 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
troubadourgoods.com
Website
troubadourgoods.com
Category
Accessories
Location
Boston, Massachusetts
Listed on Five Star Index
2026
About these reviews
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The company replied to 53% of reviews.
Latest
Most recent review: September 2026.
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Premium bag, pocket that can't hold a bottle
Bought the Apex Compact Backpack in 2023. The exterior pocket can't securely hold a standard 24oz water bottle — it tips forward and falls out during normal use. Filed a warranty claim with photos under their 5-year guarantee. Their response: the pocket is "working as designed," and they suggested I buy a smaller bottle instead.
A premium-priced bag whose bottle pocket only works with a narrow set of tumblers isn't functional design, and "working as designed" isn't a remedy — it's an admission the design fails at its job. Still waiting on a real resolution.
CH
Chad
Bag came in damaged
Bag came in damaged. AI kept sending me to the a digital platform. Very disappointed for this price point I would expect better quality control or white glove service. I purchased the all leather bag. Maybe the other bags are better quality. My fav was I had to pay for shipping both ways for a defective bag. Ugh.
ST
Stephen
I was attracted by this innovative…
I was attracted by this innovative backpack company with interesting designs. I recommended my backpack to friends who admired it. But within a couple of months the strap started disintegrating. The company promise repair, but the customer service has been awful. Very unresponsive and extraordinarily slow. I was about to buy a smaller version for myself but I would strongly recommend against it.
Response from Troubadour GoodsSep 20, 2025
Hi Stephen,
We’re really sorry to hear about the issue with your backpack strap, and that you’ve felt let down by our responsiveness that’s never the experience we want for anyone. We’ve looked into our support records, but unfortunately with only your first name we weren’t able to identify your messages, so we can’t comment directly on your specific case just yet.
That said, we absolutely stand behind our 5-year guarantee and can help resolve this for you. To get things moving quickly, we have a short claim form (linked in our FAQs) that collects photos of the issue, your current shipping address, proof of purchase or order ID, and any extra details you’d like to include. This helps us get repairs or replacements sorted smoothly.
If it’s easier, you can also email our team directly at [email protected] with the above information, and we’ll guide you from there. Please feel free to add Attn: Amber in the subject line and I will personally assist you.
We’d really like to turn this around for you please do reach out so we can make it right.
Warm regards,
Amber & The Troubadour Team
GE
George
Waste of Money - Buy Trusted Brands
In August 2023 I purchased a Pioneer backpack from Trobadour. This backpack has been a disappointment. Its capacity is minimum, clearly not made for city professionals who carry more than a laptop. And the quality is just the worse. After using it for half a year, and only once a week, one of the handles is already worn down and looks old and used. Overall an overpriced and unpractical backpack. I have just purchased another backpack, this time from a trusted “all time” brand. Don’t waste your money on this brand.
Response from Troubadour GoodsJan 3, 2025
Hello George, Thank you for sharing your feedback on the Pioneer backpack. I’m sorry to hear that it hasn’t met your expectations—this isn’t the experience we aim to provide for our customers.
At Troubadour, we stand by the quality of our products and back them with a 5-year guarantee that covers any manufacturing issues. From your description of the handle’s wear, it sounds like there might be a concern that falls within this coverage. If you haven’t already reached out to us directly, we encourage you to submit a guarantee claim through our dedicated form here: https://www.troubadourgoods.com/customer-service. We’ll be happy to assess the issue and provide a solution.
As for the capacity of the Pioneer, we designed it with a minimalist aesthetic with maximum capacity and functionality in mind, but I understand it may not suit everyone’s needs. Your feedback is valuable, and I’ll be sure to pass it along to our design team for consideration in future iterations.
We truly appreciate your input and hope you’ll give us the opportunity to address the handle issue for you. Please don’t hesitate to reach out if there’s anything further we can assist with.
MM
MM
Awful service / experience
Short version: almost two weeks of back and forth where I had to help point out issues / felt like it was on me to show what was going on. Ended with just cancelling the order. Would be highly concerned if I ever had to actually use the 'guarantee' based on the ordering experience.
4/8 - placed order
4/10 - fulfillment email w/ tracking
4/11 - tracking was not registered with UPS, I reached out to troubadour asking where it was
4/12 - support noted warehouse confirmed it was sent and told ME to reach out to UPS
4/13 - support confirmed it is right tracking ID / was sent
4/14-4/16 - had to also reach out on chat to prompt a response, got conflicting information because chat representative pulled the wrong order ID
4/17 - support confirmed tracking ID now works and that item was on the way
4/19 - after ANOTHER exchange of emails, support / warehouse now say package is actually lost and not sent at all, offering to reship with no discount or compensation
4/20 - requested refund instead, waiting on processing
Response from Troubadour GoodsApr 23, 2023
Thank you for your feedback. I'm sorry the shipping of your order was such a frustrating experience.
We aim to have shipping times fall within the range of a customers preferred shipping method. Over the last several weeks, due to a fulfillment process upgrade, we have experienced delays longer than expected. To be transparent much of this upgrade involved moving locations and ironing out the new fulfillment flow.
Thank you for detailing your experience. We have gone back to look closely at what happened here and we just want to share the details from our records. We were able to confirm that the UPS tracking ID provided was not functioning. We confirmed that the ID provided to you was the correct information within our system. We have limited insight on why the error may be displaying and our staff member was not saying that you needed to seek out answer on your own by merely suggested reaching to UPS as their visibility would be more detailed than ours. Even after escalating to our warehouse contact, our staff was reassured the ID was correct and noticed at that time UPS was displaying basic information for the ID. Our staff was fully aware of the frustration this was causing and continued to advocate for your order even after email responses ceased. Behind the scenes we are able to see they looped their direct manager and both the warehouse contact and their manager to understand what was going on when no movement was occurring with the tracking information. It wasn't until our staff escalated to all direct managers that the warehouse team was able to speak directly to UPS. Confirmation was provided that UPS did not scan in the received package and that we should consider it lost. Our staff communicated this information to you as soon as news was shared with our them.
Normal protocol would involve a UPS investigation and replacement and refunds would be on hold until we receive closure/final update from UPS. Our support staff thought it best to either offer an immediate replacement or alternatively a refund due to the lapse of time since the order was placed. We apologize for this situation and our staff did everything in their power to track down the issues with your order.
This is far from the experience we would want any of our customers to have to deal with. Again, I am sorry this was such a frustrating process.
JO
Jonah
Terrible customer service
I bought a bag from them that was faulty. All emails ignored. Feels like a scam!
Response from Troubadour GoodsMay 12, 2022
Dear Jonah,
We have searched our order history along with all communications and do not have a record of a purchase or email from you. If you do have any issues at all, please reach out to us at [email protected]. We’re a friendly bunch and we very much stand behind everything we make.
Best regards,
Clarissa
Customer Experience
Troubadour Goods
