Ben Y.
Filtered Product Reviews
EDIT: They posted my review after a couple of weeks, which I appreciate, so updating my review based on the customer service. Will follow up with the company to see if there is a way to resolve me issue. Received the Troubadour Ridge Backpack as a gift. I really loved the bag, but the design is very sleek so the bottom of the shoulder straps are quite small (1 inch thick) and soft. This resulted in the straps loosening every time I put on the backpack. I wrote a 3 star review on their website, and they never posted it, even after I verified my email. It seems that they filter their reviews which is quite frustrating because you'll never know the cons of their products and be able to make an informed purchasing decision.
Response from Troubadour GoodsFeb 28, 2023
Thank you for sharing your feedback. We value our customer's feedback and appreciate both positive and constructive thoughts. We have taken a look at our product review application and I do see that your feedback is there. Not all feedback is published immediately, sometimes they do and sometimes they are delayed. I do see that your feedback, placed on February 23rd, is queued up in the application. To address the issue with your Ridge Backpack, we are sorry to hear that the straps are loosening. I am guessing that the buckle is not locking the webbed strap into place. If you would please reach out to our Support team and include a photo or better yet a video, if possible, detailing what is happening with the strap. We may then review the issue and determine best how to assist you.