Trinity Meds Reviews | Read Customer Reviews of trinitymeds.com

Trinity Meds Reviews | Read Customer Reviews of trinitymeds.com

Trinity Meds reviews

286 approved reviews, newest moderated first

Carolina Alvarez M.
Oct 6, 2026
I'm very concerned
I'm very concerned, I placed an order last week and I just keep receiving the same emails over and over asking for the same things, like they're not reading my messages. At this point I'm convinced that this is not going to work. I need to cancel and it's not letting me either. I can't believe this.
Response from Trinity MedsOct 9, 2026
Carolina, I can absolutely help you with this, but I wasn't able to locate your account based on the information in your review, so I've sent you a private request through Trustpilot for your email address. Once you share it, I'll personally look into what's been happening and help you with the cancellation. And please don't worry, responding to that request won't affect your review in any way. I appreciate you giving me the opportunity to help straighten this out.
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Joe L.
Oct 6, 2026
Terrible company
Terrible company. Do not give them any of your money. First order came and it was warm. So pretty much it was useless. Also was a lower dosage than I was taking previously from another company. They didn’t send my second order out until 4 weeks after I ran out of shots. Second order came and again was warm. Useless again. I asked for a refund for the second order but they told me they don’t give refunds. If I could give this company negative stars I would. Trinity meds is a scam and I can’t wait for them to go out of business. Anyone want to start a class action lawsuit let me know.
Response from Trinity MedsOct 12, 2026
I'm sorry to hear about your experience. I can confirm that refunds have been issued for both orders as a goodwill exception to our standard refund policy. While I understand this may not change your impression of TrinityMeds, I hope it helps bring some resolution to your concerns.
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Janeen S.
Oct 5, 2026
Missed 2 doses due to their mistakes…
Missed 2 doses due to their mistakes that took me 2 weeks to get sorted out. I called every single day and got told something different every time. I will no longer be using this service as a result. Customer service is absolutely horrible! And they will not give you a refund
Response from Trinity MedsOct 12, 2026
I'm genuinely sorry to hear you spent so much time trying to get answers. I can confirm that your subscription has since been canceled, and I respect your decision not to continue with us. Thank you for sharing your experience and giving us an opportunity to better understand your concerns and evaluate how we can improve our customer support.
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Nicole B.
Oct 5, 2026
2nd review I cancelled my subscription…
2nd review I cancelled my subscription due to so many negative reviews. I asked to get a refund for the Nad+ as it has not shipped yet. Does not show at pharmacy either and she just ended the chat rudely. I am wanting someone to send an email ensuring me no other charges will be on my card and also I would like someone to cancel the nad+ but no one is helpful. I understand o am out the 145.00 since the first medication for tirzepitide was sent
Response from Trinity MedsOct 6, 2026
Hey Nicole, I’m sorry this has been such a frustrating experience, especially with how the chat ended. I took a look and it appears the NAD+ charge was processed shortly before your cancellation request, and a tracking number is now in the system. Your subscription is already set to fully cancel, so there will be no further charges, and a member of our team has also sent you an email confirming that. I know this wasn’t the experience you hoped for, but I do hope we can at least wrap things up with some clarity and on a better note.
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Susan Shaw L.
Oct 4, 2026
I am sad to say that after first having…
I am sad to say that after first having a good experience with my first 3 months prescription, I have been unable to obtain a refill. I needed the medication over a week ago and all I get is a canned response that as soon as "the provider" signs off they will send tracking information. Well they sent it to "the provider " over 10 days ago with no response. I now fear having to start all over again. I am VERY UNHAPPY!
Response from Trinity MedsOct 5, 2026
Hey Susan, I can help with this, and I’m sorry it got to the point where you felt like you had to reach out here. I wasn’t able to locate your account by name alone, so I just sent a request through Trustpilot for a few more details. Please send those over when you can, and I’ll look into the refill delay directly and make sure we figure out what’s holding it up.
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Janet
Oct 2, 2026
I told them when I received my second…
I told them when I received my second order I needed to cancel because of digestive issues. They said that was not a problem but still sent my subscription totally be filled I am now stuck with 2 orders I cannot use. They make it hard to cancel on their portal. I am disputing this last shipment and charge with my credit card.
Response from Trinity MedsOct 5, 2026
Hey Janet, since you cancelled after receiving your second order, this may have come down to where your next refill fell in the billing cycle. If you reached out before the monthly billing date, it’s possible the order was already far enough along that it couldn’t be caught in time. Either way, I want to make sure you get your money’s worth here. I can look into the charge and refund options personally, I just need your last name and email to locate the account, so I’ve requested that information through Trustpilot.
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Jerri G.
Oct 2, 2026
I had issues with my password which…
I had issues with my password which they promised they would fix immediately. 18 emails later the problem was not fixed. It took me 4 emails to cancel my subscription. Now they just contacted my about my next order. Do not recommend.
Response from Trinity MedsOct 6, 2026
Jerri, it’s possible the email you received was tied to an earlier payment processed before your cancellation. Right now I’m limited to the username shown here, so I’m not able to confirm much beyond that. I know you’ve made it clear you’re done, but if there’s anything still unresolved, please send us the email on the account so I can pull it up and make sure everything is fully closed out. Thank you.
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Tanya
Oct 1, 2026
Do NOT use this company!!
Do NOT use this company!!! I signed up for a year ($1500) after talking to my doctor. A couple hours later, my doctor called and I had suspicious findings in my labs that required follow up. She recommended I not start any new medications. I contacted Trinity the same day to cancel my subscription and request a refund. They do not issue refunds once you subscribe. When I protested, they insisted on a note from my doctor, which I provided. Three weeks have passed, and I never heard from them. I disputed the charge with my credit card company and was issued a full refund. Trinity Meds is not a reputable health care company. Do not waste your time and money.
Response from Trinity MedsOct 5, 2026
Hey Tanya, you were given incorrect information when you were told we don’t issue refunds. We do, and medical circumstances like the one you described are absolutely something we review for refund eligibility. Once a charge has already been disputed and refunded through the card issuer, though, we can’t issue a second refund on top of that. I do appreciate you sharing what happened and if there’s anything else you need from us, just reply to the information request here and I’ll be happy to help however I can.
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