FRAN T.
What a joke
What a joke. So initially they reached out and said ok you are approved, we will send it to the pharmacy. $432 was sent to trinity. Well my shipment was mailed from Texas “ups overnight” when I received the medication boxed with cold packs it was 5 days later, the medication was warm and inside the box was sweaty. I immediately emailed was asked to send pictures of everything, mind you they had the tracking and knew it took 5 days to reach me, pictures sent and I have emailed them all week. With no answers. Oh I’m looking into this, keep the med in the fridge and I’ll find out what to do next. 5 days an no answer of what they are going to do next. At this point I’m going to have my credit card company involved to see if I can get my money back.
Response from Trinity MedsAug 21, 2026
You sent the requested photos and provided everything needed for us to review the shipment, so you shouldn’t have been left waiting five days without knowing what would happen next. We’ve been working on a more responsive process for temperature-related shipments and carrier delays, including getting these cases reviewed and resolved more quickly. If you’re still waiting for a resolution, please call us at +1 253-650-6969 or email [email protected] so we can take care of this for you. Thank you for taking the time to share this feedback with us.



