TriNetReviews of trinet.com

I don't think I've ever work with or used a company as bad as TriNet. Like so many reviews, their services went to rock bottom lows when they switched their customer service model. You get completely different answers and solutions for the same problem depending on the person assigned to you in the chat. The only part of my job that causes me stress and anxiety is when I know I need to log onto TriNet. As even the simplest task turns into a marathon. I'm UK based and as part of my Operations role, I handle HR, including our US team. We went with TriNet as they partner with companies to handle HR in the US and take the time and effort out of it, inputting their expertise in the process. I cannot stress this enough: it has taken more time, more stress, and more effort to work with TriNet and their terrible system and customer service than if I were to just handle it all myself. Their system works day-to-day, just. But if you need to get any information out of it, it takes miracles to do it. Many reports, etc can't be done by you, you have to rely on them to do it. Which they won't unless you really push them. In our other countries, I'm completely on top of, as the systems we use work. In the US, TriNet makes it VERY difficult. The admin portal is far from intuative and if you want to generate reports on PTO, good luck. In one of my recent interactions with our account manager, I summarised by saying that TriNet is useless to the point of abserdity. And I will stand by that for the rest of my life. AVOID THIS COMPANY.

Ever since Trinet changed their support system, their service has been horrible. It takes 24-48 hours to respond. They will close the case without soving the issue. They have refused to reverse/reissue employee paychecck, I was told that they have a right to refuse to make payroll changes if they don't want to make changes. Don't sign up with Trinet if you can avoid. Look for another provider if you are current client.

We've been a TriNet customer for over 6 years and used to love the service. However, they switched support models early this year and it has been a DISASTER! I can reiterate some of the previous responses. The ticket takers have no problem solving ability whatsoever, and you never get a response for your tickets. They've messed up our payroll multiple times and it's impossible to get it fixed. We are actively looking to switch PEO's at the end of our service contract. STAY AWAY!!!!! I never write reviews but felt compelled to warn others... that's truly how bad it is!

We are a two-person organization that manages everything HR-related through Trinet. They take care of everything seamlessly, follow up well, and answer all of our questions in a timely manner. Have used them for more than 5 years with no issues.

Garbage! Over sold and under delivered!! TriNet was going to be the answer to all our payroll prayers. I have spent more time on payroll than I ever have. Very little of their system is automated - you have to wait for someone to manually make changes (and correct their errors) and that can take up to 2 WEEKS!!! Really quite unbelievable in 2021!!

All of these 1 star reviews are spot on. Not only did Trinet admittedly claim they messed up my payroll on my first call with them, but the following calls they wouldn’t admit their fault and condescendingly told me that they couldn’t claim whose fault it was. For reference: I updated my direct deposit account destination in Trinet over a month ago. For the last two cycles they keep sending my paycheck to my old account that I had previously deleted from my profile. I now have to wait an undisclosed amount of time before I can get paid… could honestly not think of a worse customer service experience in my lifetime. They showed 0 sympathy or understanding to a customer who hasn’t received their paycheck to no fault of their own…

TriNet materially reduced the level of customer service. Our experience: Now when you dial in, you get a "Ticket taker" who clearly has no problem solving skills and who verbally gives you a "case number" and says they'll pass it to the engineers (like in Office Space), who the taker says will get back to you in 48-72 hours, no matter how critical the problem. If you ask to speak with a manager to escalate a real time issue, the taker puts you on permanent hold until you hang up. No email confirming the ticket, and so far, no response. That's our experience since they switched models. They will be handling your payroll, HR, time off, health care, so know what you're getting into.

I'm an admin on Trinet. The customer service is terrible and their tech breaks and they can't fix it. I have two open support cases that are over two weeks old that are preventing me from settling our books. These guys are terrible at helping when something is not working and their systems are poorly designed/organized.