TriNetReviews of trinet.com

TriNet has the worst customer service in the industry. It is truly mind boggling. They rarely respond and when they do they typically provide little or no help. And their fees are ridiculous

There are plenty of issues with TriNet. I'll just tell the still incomplete nightmare story of making an FSA claim. They sent me a debit card for FSA so I used it to pay for childcare. Then all claims got denied immediately but I hade already spent the money and gave the official receipt. Somehow this was not enough. It took numerous calls over months. Lots of hang ups and sass back. The chat box will auto kick you out after 60sec no response. This made the saga . . . difficult. The reimbursement form does have all the needed info and signatures but doesn't work with the debit card. Now I find out my daycare is a rare case that is ok or unaware of the 3% surcharge for the sketchy debit cards. Turns out, most daycares won't take them and most people don't use them. Finally someone actually kind of told me what was wrong but still could not help me. This person was much more patient and actually realized I was certainly stuck. They made me an appointment with a "specialist". Wish me luck. I believe this is a case of a Grounded Vindaloop.

On Tuesday 11/28 Trinet sent an email announcing rate increases to the tune of 7-10% at the bottom of a letter that buttered you up by raving about all the technology enhancements they'd made this year. It seemed this was their way of justifying the increases for 2024. Then on Friday 12/1 at 3pm Trinet sent out another email announcing an Innovation fee that would be implemented and charged on the next payroll cycle in 2 weeks and used the same exact enhancements from the previous rate increase notice to justify the need for the fee. They even noted to make sure to keep this in mind when funding your payroll to ensure timely pay to your employees. Basically, make sure you have enough money in your account to cover this fee so your employees get paid because we are charging the fee regardless of how you feel about it. This new fee and the timing of its release was calculated and sticks it to their customers and leaves them with little to no options. Per their Terms & Conditions section 20m they must give 30 days notice, lucky for them December has 31 days and coincidentally renewals are complete for 2024. Had this change been implemented prior to renewals companies would have had time to get their affairs in order to make a move. 30 days is not enough time in a normal month much less at year end for the average company to move their business. They sure did show their true colors! Stay away if you want a partner you can trust.

Trinet decided to assess $1000 platform fee to every client without any notice. We had decided to terminate our relationship with them one day before this annoucement was released in an email at 5pm on a Friday. There is no way around it, as it will be assessed on our next payroll invoice. Management is being very quiet and will not give any answers to our many questions about this fee that is being thrown at us. There are plenty of other PEO's that care about their customers that are a LOT less expensive and responsive to our questions. Stay away.

The customer service is terrible. They are more focused on compliance, procedures and regulations than customers and people

I joined a new company and they use TriNet for HR, payroll and employee expenses. There are several things not mapped properly and we can't export from TriNet into our ERP. The way TriNet is currently being used is not scalable and old fashion for my new company. I want to fix the issues. I reached out to our rep to introducing myself and asked who would be able to provide me with support and an overview. I received an email back with several webinar links for things that I had no idea about and terms I didn't understand. I will quote Tiffany's response to me "The webinars are necessary before 1:1 support as the webinars are live support". Call me crazy but all I asked for was a call to get an overview, an introduction and I got a list of live webinars I MUST take before Tiffany will help me. I have never experienced such a lack of customer service. Am I being crazy. I hope to leave TriNet as soon as we can because of the lack of support and customer service.

Worst experience with any company by far! Issues are not resolved in a timely manner. Multiple people are involved in any issue. When speaking with a Trinet employee they acknowledge the lack of care or urgency to resolve issues. Flat out lied on multiple occasions.

If I could give 0 stars I would. They have completely messed up closing our account, we are UK based hence using them for our US operations which we have just fully closed, they closed our account too early (their error) leaving us without the means to pay our last terminated employee. Despite it being their error they say they can't help us. The service throughout our contract with them has been fairly poor. We are expecting within the next two years to reopen US operations, we will not be using TriNet!