TriNetReviews of trinet.com

TriNet dropped the ball on my 401k rollover costing me $1000’s. Not very happy!!

My company employs Tri-Net as their HR rep. THEY ARE THE WORST! Charged me (3) pay-cycles for benefits on one check. I had to appeal and then BEG each week for them to return MY EARNINGS. It's almost $600. Clearly not the end of the world, but is this even legal??? Now they're telling me it's likely to be 60 days. I want to disconnect from this company and seek benefits independently where I am charged correctly and if a mistake is made, they will make it right IMMEDIATELY! Total B.S.! Don't deal with this company!

TriNet has to be the worst customer service company I’ve ever dealt with in my entire life. I worked at a company for about 8 weeks that used TriNet. Open enrollment was July 1 to 31. I enrolled on July 28 thinking insurance would start August 1st. I left the company before I got paid in August, on the 12th. TriNet took out 3 pay checks worth of deductions from my one final check with this company. Justifying it by saying that since I enrolled in July even though it was the end of month, I had coverage all month. My check that should have been $1800 ended up being $800. I explained my situation and being unemployed for a year prior, literally didn’t even get the insurance cards before they took 3 paychecks worth of deductions. I called and asked for a reimbursement because it’s bs, and they responded with legal jargen about how they can keep my month. So they would rather screw over your average American so they can gain $1000 (Pennies to them) then provide good customer service.

There are very serious problems with the website and the customer service support staff I am talking to are able to do absolutely nothing to fix the problems. This is preventing me from enrolling in coverage. Extremely disturbing upselling on TV etc.

I've sent in the paperwork for my spouse to be added to my benefits over a month ago and called them 4-5 times. Each time they said to give them a few more days. Their "expected turnaround time" is 5-7 business days. It's been over 23 business days AND STILL NOTHING!! HOW CAN A BENEFITS PROVIDER BE SO INCOMPETENT?!

Why would any decent company force their employees to work with a benefits provider as poor as Trinet. When you call customer service they intentionally do nit assist you, they ask a lot of questions but don't provide you with the answers to your questions. Very unhelpful.

Trinet Stole my money and will now not respond as to when I will get it back. It's been almost 3 weeks and no timeline as to when they will return $2750 in FSA money that they took out of my last check. They took out the entire amount in one check in 2021 that I set up for 2022. Not only that, our benefits with Trinet were cancelled by my employer and we started with another company (for a reason) for 2022. I've called about 10 times and have gotten the constant runaround and no straight answer and now they finally let me know via email the money would be refunded but gave me no date as to when to expect it or even an apology. It's absolutely ridiculous and I'm reporting this company to the BBB for stealing and not tracking their payroll info correctly and now not responding. I'm done. DON'T USE THIS COMPANY EVER.

Issues drag on for months. Each rep will give you an answer that's completely contradictory to the previous rep. Then you will get a notice issue resolved. You log on to see the resolution and nothing is there. This has been going on for issue after issue. Waiting for them to resolve so I can just say good riddance. Some are financial issues. Maybe that's why they don't want to resolve the issues? What makes matter worse is their systems are so not intuitive which forces you to rely on their non-existant customer support.