Melanie C.
Ball Dropped - COBRA
They dropped the ball on sending us COBRA information, and we are now without insurance coverage for 10 business days. Meanwhile, medical bills are being denied. Thanks for nothing.

TriNet has been a trusted leader in providing comprehensive HR solutions tailored specifically for small and midsize businesses for over 30 years. TriNet provides flexible HR solutions tailored for small to medium-sized businesses, offering both a Professional Employer Organization (PEO) model and an Administrative Services Organization (ASO) option to meet your unique needs.. Our longevity in the market reflects deep expertise and a proven track record of helping companies streamline their human resources functions, mitigate risks, and enhance employee satisfaction.TriNet helps simplify complex HR challenges by offering a unified platform that integrates payroll processing, benefits administration, risk mitigation, and compliance support. This consolidates the need for multiple vendors, reducing administrative burden and allows business leaders to focus on growth and strategic priorities.Key areas of service include industry-specific HR expertise, access to premium employee benefits through national and regional carriers, or the ability to sponsor your own benefits, and advanced proprietary technology. The TriNet platform delivers an intuitive user experience with capabilities spanning payroll, benefits administration, time tracking, performance management, learning and development, and workforce analytics. This comprehensive platform empowers clients with real-time insights and streamlined processes.TriNet’s dedicated service model combines personalized support from assigned HR professionals and relationship managers with access to specialized HR experts via multiple communication channels. This helps deliver timely, expert best practices guidance tailored to each client’s unique needs.
TriNet (trinet.com) has 233 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Melanie C.
They dropped the ball on sending us COBRA information, and we are now without insurance coverage for 10 business days. Meanwhile, medical bills are being denied. Thanks for nothing.
Tom
Used to be great up until a few months ago. Now the customer service team is awful
Anonymous
Customer Service for Employees and Employers has undergone a recent overhaul and is absolutely horrible. TriNet has recently changed their service model from dedicated account reps/help to an 800-number/ general email account. When companies encounter issues now, you call a number or submit a ticket. Its taken nearly 2 months to get an incorrect deduction paid out to employee, and one full week to get a simple report run. In the long run - its going to cost our small company more dealing with their new customer service model. On the market for a new PEO.
Josa
UI is OK. Customer Service is horrendous. I called them repeatedly for two weeks about getting COBRA. Each time I was assured that my package was being processed. Finally, 3 weeks after I began calling them, I received the package, postmarked 3 days after my coverage expired, leaving me with a gap in insurance coverage, despite numerous attempts to ensure that this would not happen. Another co-worker had the same thing happen with her family leave. Stay away from these jokers.
John
nice support
Sayon
Trinet is a super tool with wide options! In addition, their employees are great and it's a pleasure to work with them.
Chad L.
TriNet has been a true HR partner for our small business operating as a PEO for us. The ability to offer big company benefits to our employees at an affordable price is worth every penny. The team there also helps keep us in compliance provides needed training videos, and the benefits are top-notch. We've had a great experience with the staff as well.
Dwight
TriNet is a great organization. Being a small nonprofit, our employees have access to an amazing array of benefits we would never be able to provide on our own. It is wonderful having HR professionals on hand for what ever issue might arise. Thank you TriNet