TriNetReviews of trinet.com

Company is very poorly managed and really not about client service or responsiveness, from what I can tell. People don't follow up, need reminders, take up to (or past) the maximum time to respond to needs, and even when urgent do not show any interest in being responsive. I've found when you call their 800 number you usually (but not always) get experienced, cooperative people. But emailing is a black hole of customer disservice. No one you reach knows about the email you sent previously. Worst system. Caveat emptor! They also work only with one health plan company so I never think we are getting a good deal at all. Suggest you try other options first!

One of the biggest regrets - definitely in the top 3 - I have in 20 years of accounting/payroll is switching our company to TriNet. For 3x the cost of regular payroll companies I have less control and the same amount of work. First year we received a 6.5% increase and the second was 9%!!!! Summarized: "Oh, but that is down from the standard 12% that we are doing this year, so it's actually a discounted increase". Really!? I tell them we won't sustain those types of increases and will end up looking for another company and the summarized response is "If you decide to leave give me the chance to keep your business and send me the quotes first." Wow! Benefits...you can't just give them the budget, nope. You create the budget, YOU then go into the system and assign the budget to the plans, YOU then go in and assign the employees to each budget plan, YOU then discuss the benefit changes with your employees, YOU then help the employees with their choices (using a spare computer you provide). So HEY! Good news is, you are paying TriNet for Benefits Administration but YOU get to be the administrator! Same amount of work...with a higher cost. You can not print copies of paystubs or W2s for your employees. Or do anything else for them. Yes, it is nice that they can do it themselves (just like with 90% of the other payroll systems out there), but we actually do have employees that don't have computers or printers and one that does not even have a smart phone. We had to get a spare laptop in the office for people to use and they have to teams/screenshare with me if I am not in office so I can help after they get frustrated trying to talk to TriNet. Bye-bye vacations and sick-time! Carry a mobile wifi device with you and make sure you have cell service AT ALL TIMES. Their reports are lacking and writing a custom report is nearly impossible because the screen for choosing data fields/filters is so small that once you drill down 3 or 4 categories you can not see anything else. If you email your rep asking for a report, they will direct you to the same steps that you have already tried. You don't get help, you just get directed elsewhere. YOU can then submit a case and then you will receive whatever TriNet feels is appropriate to provide to you. And that is that. No - don't ask for more. You won't get it and that is exactly what you will be told....just in more words. The time-keeping system is Kronos but it is only utilized at about 5% of it's capabilities so don't be fooled by that. You can't use the Time Off in it AT ALL. Holiday and worked time and that is it. Nothing else. So when employees look at their time cards they look incomplete if they took any time off or had any absences. You can add it manually, while you are processing payroll, but that is it. No they won't customize it to fit your needs...even if it is for something as simple as time categories included in the time sheet and payroll export....you know, like the majority of companies out there need. Can't create more than one paycheck in the same period. So if you like to separate your bonus checks from the regular checks then you have to pay for a secondary processing (hey, they love those fees!) Setting up the G/L is NOT user friendly (and, no, they will not do it for you). There is a lot of trial and error and guess-work that goes into figuring it all out. So it will probably take several payroll processes for you to get it the way you want/need it and the report you get out of it cannot be changed in format or column order or anything. It is what it is. After you download it to excel THEN you can do what you need from it. So, again, more work and you pay more for it. There's so much more but you get the gist by now, I hope. If you do decide to leave, they make it so difficult to get the information that you need. They won't provide complete census information for you to get benefit quotes. Literally WILL NOT. They say it is private information and claim it as their own even though it is YOUR employees. Down to my core, I believe TriNet has the goal of making it so difficult for customers to leave they hope that they'll give up and stay. Save yourself, your employees and your company. Stay away from this company.

The worst 401k service ever. Would not recommend to anyone.

If you like waiting a month for an answer to a simple question, or 4 months for a change in policy, TriNet is your PEO! Actually, it's more, cause I'm still waiting. If you like surprise fees in the thousands of dollars that are announced in a misleading email on Friday evening and direct debited from your account without any way, TriNet is your PEO. If you're used to taking care of little tasks in your payroll/HRIS, but want to give that ability up to wait unknown amounts of time for a case to be created and resolved to change the one piece of data, TriNet is your PEO. If you like being led to believe you have a dedicated representative that will take care of you, only to have that representative sole purpose to create cases and send them off into the unknown, TriNet is your PEO. If you want your PEO to refused to provide verification of services and plans provided, TriNet is for you. If you want your sick and vacation policies to not be compliant because they don't pay attention when setting them up and advise you to correct, TriNet is for you. If you want wrote answers out of a script to your question, rather than someone actually listening to the information your are giving them and answering the actual question you are asking, TriNet is for you. The only reason why we went with TN was for the discounted insurance coverage, which turned out to not really be all that great anyway. Other than that, they've been a nightmare. We will be rid of them in a week, and I cannot wait!

TRINET is a very Deceptive Company that will quietly over charge and over promise. - Their sales folks will butter you up and try to beat pricing from their rivals. Once you agree and sign, you will notice that they will act like they forgot that you are supposed to get a discount. You have to fight to get them to follow through on their promise and it takes weeks. - They would send out emails on a late Friday afternoon that will look like a Marketing Email. But it is actually loaded that is meant to take money from your bank with little or no time for you to react. They call it a "technology" fee that is in the thousands. No warning, no conversations, just a complete money grab. We fired them immediately the next Monday with a formal letter. And we have to completely change our bank accounts for them to not have access on our funds. Our employees have to wait 10 days to get it all fixed and get paid because of their bad practices. You talk to their customer service and management and they give you canned statements. This is a company that WASTE a lot of their money and pay their top executives quite a bit. And when they need money, they take it from customers. I will advice anyone that needs a PEO to "STAY AWAY". After we fired them, they started making up invoices to the sum of $5K with some weird fees and penalties. And they will send you to collections to harass your team. Just a Dirty Company to deal with.

Their brochures talk about all the services they offer, but in reality they make it extremely difficult to use any of those services. It is nearly impossible to complete basic tasks, like allocating parts of a paycheck to different accounts or signing up for medical coverage. They hide critical buttons, and require hidden steps that you could not possibly know about. I had to contact a customer service rep only for her to guide me through a series of easter-eggs hidden on the page, just to complete one task. Truly an evil company.

BEWARE: I could not agree more with the reviews on this page. I would also give ZERO stars if it were an option. The onboarding process is awful. Totally disorganized, lots of balls were dropped by Trinet representatives resulting in LIVID employees. Lots of "bait and switch", salesman Hector outright lies. Very limited "bargain basement" software with even worse customer service.

going thru the onboarding process with trinet... painful doesnt describe the process. Alot of bait and switch, Sales team makes alot of promises and when you talk to the people who actually responsible you get the truth.. they dont do electronic signatures, LOA is expensed to the company and you have to collect medical, 401k and additional expenses.. They charge you a setup fee but you do all the work.. They dont offer any feedback on your handbook or help manage it.. you have to upload each paragraph to a site and supposedly its reviewed which given what ive seen so far I have zero confidence it works... follow up to questions is nonexistent from key people... if you work on the east coast or central time expect alot of 6pm to 7pm meetings your time as they are west coast and dont adjust...