Audrey M.
I'm so upset
I'm so upset! I got an order confirmation after my purchase of a harvest right freeze dryer but when it comes to review my order and tracking my package, it's an absolute 0 star review given! I ordered my item on November 30th, it's now December 10th and I have no idea where my package is. I paid so much money for this and have been saving for a while now and no package in sight! You'd think with the amount of astronomical $$$ you pay for any of the products trim leaf offers, they would actually have a better tracking system but NOPE!!! Oh, and to write a review I have to submit a selfie with a government issued ID??? Go eff yourself! I submitted my credit card and paid, for which I have already submitted an ID with my bank, I am real human!!!
Response from TrimleafDec 10, 2023
Hi Audrey, Thank you for taking the time to share your thoughts with us. We genuinely value your feedback, even if it's not the kind of review we were hoping for. We understand your frustration and would like to address your concerns. Firstly, we apologize for any confusion regarding the tracking of your order. When you placed your order on November 30th, the product page indicated a lead time of 2 to 3 weeks before shipping. As of today, it has only been 10 days or, more specifically, 7 business days since your order was placed, which means you are still well within the expected lead time for the product. Rest assured that we are working diligently to fulfill your order within the specified timeframe. Secondly, we understand your frustration with the verification process on TrustPilot. It's important to note that TrustPilot is an independent platform, and we don't have control over their review verification procedures. They require additional verification steps, such as a selfie with a government-issued ID, to prevent fake or spam reviews. Lastly, we made an attempt to reach out to you via phone as soon as we noticed your review, but unfortunately, we were unable to connect via phone. We did send you an email as well just in case. We are eager to resolve any questions or concerns you have about your order. Please feel free to call us at 619-535-1934, or you can reach out directly to our manager, Albert, at [email protected]. We are here to assist you and address any questions or issues you may have regarding your order. Your satisfaction is important to us, and we appreciate your patience and understanding as we work to provide you with the best service possible.