TrilogyGiftReviews of trilogygift.com

I have not received my order, then you said you made a new one and sent it have not received that one either, very disappointed in your company and their ability to provide what i ordered

Flag difficult to mount.

I ordered a Christmas gift for my nephew, and it arrived missing a piece and wouldn’t light up. My nephew was disappointed, but I requested I new piece and they shipped it, but it never arrived. I found out they sent it to the wrong an address (after going back and forth asking where it was). Trilogy said they sent a replacement and that never showed up too. There was no follow up and no replacements or refunds. I do not recommend shopping here.

I gave the company a description of what i wanted and they were able to accomplish this with no problem. It came out perfectly how i expected. I am pleased with the results. Tom G.

Decent quality. Rug came folded, not ideal.

If I could give negative stars I would. I ordered a rug apprehensively as I’d never heard of this site but loved the print. It is not a rug at all. It’s a mat and not at all soft in any way as described. It’s creased all weird and unlikely to change due to how it came. The company takes no responsibility for their false advertising. The product is outrageous for what you’re getting and that was at 30% off! I can’t imagine if I’d have paid full price. Still out $70 for a worthless mat that they refuse to take back and refund for. Horrible customer service. Horrible product. They only appear to put positive reviews on their site which is another way I was duped. Had I found this separate thread of 1 star reviews prior, that would have been helpful. Just awful.

I was very pleased of the customer support I received during the product process and very pleased how perfect it turned out.

I love the product (purchased the Pontiac round rug) but it took a while to get acknowledgment of my purchase. My only negative is to suggest prompt confirmation of purchase!