TrilogyGiftPersonalized laser cut metal sign wall art
TrilogyGift (trilogygift.com) has 216 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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Metal, Stone & Glass Work · LEWES, Delaware
Average
Metal, Stone & Glass Work · RICHMOND, Virginia
Excellent
Metal, Stone & Glass Work · Atlanta, Georgia
Excellent
Metal, Stone & Glass Work · Doral, Florida
Excellent
216 approved reviews, newest moderated first
Bret K.
Trilogy stayed in contact with me throughout the entire process and I like that I approved the final version before it was sent for printing. We love the way it turned out. The canvas looks great in our living room.
Jose C.
Their shipping policy is unclear regarding their 24+ calendar day lead time. I didn't realize this when I first placed my order so I requested customer service to cancel my order and give me a full refund. However, they kept evading by asking questions, and working around with questions, prolonging and wasting everybody's time. After 8 back-and-forth emails over 4 calendar days, because oddly enough they only answer between 12 am-3 am Eastern time, they still haven't canceled nor processed my order. These people are as uncooperative as it gets. Unfortunately, the solution was to dispute the charge on my credit card to get my money back because they kept evading the ask and prolonging things. Save yourself the hassle and don't buy from them unless you are okay with getting your order in 1 month. Not even dropshipments from China take that long for God's sake.
Response from TrilogyGiftJun 20, 2024
Dear Jose, We sincerely apologize for the inconvenience you experienced with your recent order. We have canceled your order and processed the refund. Could you please confirm if you have received the refund? Once again, we truly apologize for the inconvenience caused. Thank you so much for choosing us as your supplier. We hope to have the opportunity to serve you again in the future. Best regards, Customer Support Department Trilogygift LLC
JAY G.
We keep getting lip service that our item is in transit but it never is!! Terrible service and worse communication.
Response from TrilogyGiftJun 17, 2024
Dear Jay Glick, Thank you for bringing this issue to our attention, and I deeply apologize for the frustration you've experienced with the delivery of your order and the communication from our team. According to our latest records, your item has been delivered, and we have been awaiting your confirmation on this. However, we have not received any response from your end yet. Could you please check and confirm if you have indeed received your order? This will help us ensure that the issue is resolved to your satisfaction. If there are any problems, or if the order has not been received, please contact me directly at "[email protected]" so we can resolve this immediately. We are here to make things right and value the opportunity to correct any oversight on our part. Thank you for your patience, and I look forward to your reply. Warm regards, Trilogygift LLC
Ellen
My grandkids love the poster
Karen L.
The airplane with our son's name on it is exactly what we wanted. The lights are so cool. They can do a myriad of different displays. He will love it!!!
Kirk
Wrong color of home sweet home sign was sent to me. I ordered silver, but received white color. After sending pictures of the item, Trilogygift promptly realized their mistake offered me the correct color at no extra charge. Although I was disappointed at first, I was very grateful how they handled the mistake made. They went above and beyond to make me(the customer) happy and this meant the world to me. Thanks for your time, patience and courteousness in handling my order.
customer
Placed my order and it took forever to get my pkg. didn’t think I would ever receive it.
Holly K.
DO NOT PURCHASE- See reasons below: 1. If you have low pile carpet- even with an anti-skid mat underneath, the rug will move around constantly. 2. Weight of rug- Trilogy Gift rugs are so lightweight they feel more like a mat, & not a rug. Really nice prints, but would only work if you placed underneath furniture to hold in place. 3. Refund policy- Not 100% money back guarantee. Customer service will provide you with loads of fluff on high quality their products are & that you should just give your purchase a "chance." They may provide a partial refund, but don't expect much $$ back.