Jérémy J.
I ordered for 50CHF and they wrote…
Order #TC445725 I ordered for 50CHF and they wrote 117CHF on the bill which lead to 30CHF in customs to be charged at the arrival. They didn't answer any emails about it, nothing. There is no customer service, it is outrageous. The product is ok but not as impressive as in video. Update: I have received a refund for the inappropriate customs taxes, so case resolved, they do have a good customer service after all but would have been easier if they had answered the first time.
Response from Tribal ChimpMar 13, 2025
Hi Jérémy. I am sorry to hear that. I have escalated this to case, and you will receive a reply very soon. Remember you are fully covered by our 30 Day Money Back Guarantee. We look forward to solving this issue promptly. Thank you!



