Andrea
Don't bother
I ordered a hoody for my Dads 60th birthday, it arrived in good time. When it came the quality looked nothing like the picture, it looked like it was it was going to be typical hoody material but when it came it was almost like a football t-shirt material. I emailed the company and got no reply, so I did a claim through PayPal as this was the way I paid. When I did this PayPal notified them so they emailed me to say my email went in their Junk box that's why they didn't reply to me originally. As I did the claim through PayPal, PayPal said to do any correspondence through them... which I did. Weeks later PayPal said the company had won the case. I contacted the company again and eventually they replied, asking for all the detail again. I replied telling them about how I felt it was misleading as the item I ordered doesn't look like the same material I received, I did also mention that compared to the 3XL hoody's my Dad already has this item seemed much larger (although, this wasn't my main concern, it was what it was made of) They just kept replying going on about a size guide and to measure the item and not dealing with my main issue. (I did question why a size guide wasn't on their website) As this went on for nearly 2 months my Dad said, why don't I see I can get a smaller size and he would try and wear it over his leather bike gear when he goes out riding instead of wearing it as a jumper. I emailed asking this and they replied saying they can't deal with my case as its with PayPal! I replied telling them, 'no, the PayPal case has closed'. I never got a reply from this email and not heard anything since. I believe I am in the right as the material of the item looks nothing like the website, I have screen shots of what I bought on the website and when I sent them in my case, the same day they took the pictures off their website, so if it wasn't misleading, why did they take them down? I am so upset, this cost me £46.34 which, might not seem a lot but I am not flush with money and my Dad's big 60th present is ruined, he's basically got nothing off me for his birthday. I wouldn't recommend this company to anyone.


