MR
Arrived damaged
They didn't put "fragile" on the box so the box and chair were damaged. I sent them a lot of pictures of everything and they asked for more pictures. Then they told me I had to keep the huge box and broken chair in my small condo until they processed their insurance claims. It was a huge waste of time emailing them back and forth and sending them 36 pictures of the damage. The shipping department needs to put "fragile" on the box so UPS knows not to stack other boxes on top of it.