Suzanne G.
I requested a refund and was told I can…
I requested a refund and was told I can return the items but I would have to pay the shipping costs, and was also offered a 30% credit if I chose to keep the items instead. I replied saying I wanted to proceed with the return. I was again offered the 30% discount to keep the items, but was not provided the return address, nor the return instructions. I have tried two more times since, but still no response.
Response from TreatmedyJul 16, 2026
Hi Suzanne, Thank you for sharing your feedback, and we're sorry to hear about your experience. Upon reviewing your case, we can confirm that one of our Customer Experience Advisors already sent you the return instructions, including the return address, in a previous email. It's possible that the message may have been overlooked or filtered into your spam/junk folder. If you need further assistance with your return, please don't hesitate to contact us at [email protected]. We'll be more than happy to assist you every step of the way. Warm Regards, Hailey Treatmedy Support Team




