TravelocaseReviews of travelocase.com

Jake was very helpful getting my cancellation taken care of.

Sharon did provide me with the tickets.

I would prefer to have had baggage be a part of my ticket and not have the price change so much. Jazmin Smith was helpful in finding me the best deal, but I would just prefer the price be final when I first make a purchase.

These people are S-C-A-M-M-E-R-S !!!! DO NOT book anything with them. After booking my flight, which includes one carry-on, I get a call from a rep saying my tickets are non-refundable, I can't bring a carry-on and one other restriction (that I can't remember). I lost it!!! I ended the call but, the rep called me back. After telling me earlier that I couldn't cancel the flight, she conceded and actually canceled the flight. I apologized, she rebooked the flight to include a carry-on and I thought that was it. HOWEVER, I find today that she charged me an additional unauthorized, mystery fee of $201.60. My CC company (American Express) said they can't dispute this charge because they're sure that "I was informed, in advance, about this mystery fee!!" Absolutely not, I was not made aware of a fee like this when booking this reservation. The rep, intentionally left this info out of the conversation. I would have never agreed to such robbery. After the rep did what I thought was the right thing by canceling and rebooking my flight, I gave the company a very favorable review. I was totally unaware of the hidden fee charged to my account! Be aware! TRAVELOCASE are THIEVES in hiding!!!!

Jasmine Smith was excellent! She was very patient and understanding. Also, Jasmine was very thorough with here knowledge of her profession.

Jake. Very helpful.

Jake and Steve has been very helpful with the cancellation and we’re very understanding

Rose and Jake were helpful. Rose made sure we got the best deal and did. The call was long but it got done