TravelocaseReviews of travelocase.com

Jake West provided excellent customer service. He called letting me know he emailed me the border passes after he had confirmed my flight with Delta. I truly appreciate the excellent level of customer cares Travelocase provided which is hard to find in current business environment that most of the times we are dealing with AI instead of real human. I will definitely use their service again. Excellent job Jake West!!

As you can tell from some of the reviews below, many of the five-star reviews are extremely brief and generic comments such as, “Jake did a great job.” In my opinion, this raises serious questions about how representative these reviews are of actual customer experiences. I would highly recommend reading the one-star reviews before doing business with this company. In my opinion, that is where you will get a much clearer picture of the experiences people have had and the problems you may encounter. My experience with this company was completely different. Despite being repeatedly told that I could not cancel, I ultimately received confirmation that my account was cancelled and that I would not be charged. The high-pressure tactics throughout the process were extremely frustrating. Here are the steps I took: Once the terms of the agreement changed, I immediately disputed the situation and made it clear that I did not agree to the new terms. While the credit card transaction was still processing, I contacted my bank and took steps to prevent any further charges. I informed the company clearly and repeatedly that I was cancelling and would not authorize payment, regardless of how many times I was told that cancellation was not allowed. Eventually, I received an email confirming the cancellation and stating that there would be no charges. Do not let high pressure tactics prevent you from advocating for yourself. Keep copies of every email, document, and communication, and carefully read everything they send you. Despite repeatedly being told that I could not cancel, the end result speaks for itself: I received written confirmation that the account was cancelled with no charges. Before signing up with this company, I strongly recommend taking the time to read through the one-star reviews not just the overall star rating.

DO NOT work with these people. They're just an Indian call center running a scam to get your card details and skim off the top of your ticket. My mom booked a flight for my infant son and I to come for a family member's funeral through their site. The website falsely advertised a very cheap flight that included baggage. When they called, they said that the flight was essentially a standby that didn't include luggage. I had to call them and include my mom on the call while we were both working to sort out the mistake. They kept us on the phone for an hour. The only resolution was to pay them more for a better ticket, or lose the money she had already paid. At the end of the day, all they did was book directly through Delta's website, botch all of my contact details so I wouldn't receive the confirmation or details when they did, and skim another $200 off of my mom's credit card for the pleasure of doing business. After all that, they still didn't bother to add baggage or include my infant's information on the ticket. Luckily infants fly for free, and I have a delta credit card to cover the baggage.

great work! Sharon!

Jake sent us our tickets and followed up to answer any questions we had!

Great service , Jake was very helpful with checking my flight.

June and Jake were very helpful with my reservations.

Jake got us squared away with our e-tickets. Great!