TravelocaseReviews of travelocase.com

Richard brown did an excellent job, solved my request

rose bennett fixed the problem with the booking and was very helpfull thank you

Richard help me cancel

I want to make something very clear: **My frustration is not with the agent who assisted me, but with the company itself and how this entire situation was handled.** Apparently, the two tickets I originally purchased were part of some promotional deal that the agent described as being intended for people needing to fly out quickly. However, these tickets did not include carry-on luggage. My son and I are traveling for **FOUR DAYS** so that I can attend my college graduation, something I have worked extremely hard to accomplish! Of course, we need clothing, personal belongings, and most importantly, I need to bring my **cap and gown so I can WALK ACROSS THAT STAGE!** 🎓 When I explained my situation and requested a refund so I could purchase tickets that actually accommodated our travel needs, the company refused. I was basically told that I could book elsewhere, but I would lose the money I had already spent. My only other option was to pay an **additional $252** to change our tickets and include carry-on luggage. To make matters worse, my original return date was changed, forcing us to stay an additional day because keeping my original date would have cost another $100! That means another day of expenses that I never planned for. On top of that, our original arrival time of **12:15 PM was changed to 10:00 PM**, causing us to lose practically an entire afternoon of our trip! What was supposed to be an affordable trip for approximately **$382 has now turned into hundreds of dollars in additional expenses**, not including the extra costs associated with staying another day. I understand that companies have policies, but where is the compassion, understanding, and willingness to work with customers when unexpected situations arise? I wasn't asking for anything unreasonable. I simply wanted to make sure my son and I could travel with the necessities for one of the most important milestones of my life. **My message to everyone is PLEASE, PLEASE, PLEASE be careful with these so-called promotional deals! READ, READ, READ EVERYTHING before purchasing!** Make sure you understand exactly what is included, what isn't included, and what restrictions apply. Sometimes that advertised low price isn't what you'll actually end up paying! I worked too hard to reach this graduation milestone to have what should be a joyful experience overshadowed by unnecessary financial stress and frustration. **I'm still going to walk across that stage, and I'm still going to celebrate what God has allowed me to accomplish!** But I also believe companies should be transparent about their pricing and show a little more understanding toward the customers who spend their hard-earned money with them. **A DEAL ISN'T REALLY A DEAL WHEN IT ENDS UP COSTING YOU MORE THAN YOU BARGAINED FOR!**

Jake sent or ticket and was very helpful.

Jake He was very helpful

Jake helped a lot

Jake, help with ticket