TravelocaseReviews of travelocase.com

Jake help me with the e Ticket

Worst travel booking experience I have ever had. Felt like a total scam. They never followed up with anything. I called them 6 times trying to resolve my flights. NEVER book through them. NEVER. They are not helpful and put you in a terrible position. Ace Walter was the original person I delt with and it was almost impossible to speak with again despite him giving me his extension and making promises. Please never work with them.

Jake answered all my questions and helped me with everything.

Sharon and Liam helped with booking and e tickets

Good experience , satisfactory, Sharon

Great customer service Jake and Rose

1 Star — Very disappointing and stressful booking experience I booked flights through Travelocase and paid the initial amount for my reservation. I received a booking number, but I did NOT receive an airline confirmation number or an e-ticket. After my payment, I received several phone calls from Travelocase representatives. I was told that my booking was Basic Economy and that I would need to pay approximately $380 more to upgrade to Economy in order to have better baggage options. I was also told that I could only bring a very small personal bag containing documents unless I paid additional fees. I repeatedly asked for the airline confirmation number. I was eventually told that Travelocase had NOT yet submitted my request to the airline and that they would submit it and send me the airline information only after approval. Because I had not received an airline confirmation number or e-ticket, I asked to cancel the booking. I was then told that I would have to pay $180 PER PERSON to cancel, even though I was told that the request had not yet been submitted to the airline. I was also told that if I did not pay the additional upgrade amount, there was a possibility that there might not be seats available on the day of my flight. I was told that I might then have to change my travel date or fly from a different airport. This entire process has been confusing and stressful. The original booking price did not feel like the final price because additional charges and upgrade requests were presented after payment. My biggest concern is that I paid for a reservation but still did not have an airline confirmation number or e-ticket, while being asked for hundreds of dollars more to proceed. Before booking with Travelocase, I strongly recommend that customers ask for the airline confirmation number, exact fare type, baggage allowance, cancellation terms, and total final price in writing BEFORE making any payment. I am posting this review to share my personal experience and to encourage other travelers to carefully verify their reservation directly with the airline.

Chole, was professional and kind. She helped me figure things out and was very patient.