TravelJoyReviews of traveljoy.com

TravelJoy has completely transformed the way I run my travel business. The platform is intuitive, polished, and thoughtfully built for modern travel advisors who want to create a seamless client experience while also operating efficiently behind the scenes. One of the biggest game changers for me has been Copilot for itinerary building. It dramatically cuts down the time it takes to create beautiful, client-facing itineraries while still allowing for customization and personalization. What used to take hours can now be built in a fraction of the time without sacrificing quality or professionalism. I also love how easy TravelJoy makes it to create and manage workflows. The email templates, automations, and task lists help keep every trip organized and ensure no detail slips through the cracks. From inquiry to departure, everything feels streamlined and centralized. Another standout feature is the ability to upload forms and documents and have TravelJoy instantly turn them into polished workflows and client-facing forms within seconds. It saves an enormous amount of administrative time and creates a much smoother onboarding process for clients. The built-in file storage is another huge plus — having contracts, passports, confirmations, and trip documents all stored in one place makes managing multiple itineraries far easier. Overall, TravelJoy has become an essential part of my business. It allows me to work more efficiently, elevate the client experience, and spend more time focusing on relationship-building and trip design instead of administrative tasks

I have been a travel advisor for over 3 years, and for the past 1.5 years I have used TravelJoy as my CRM and merchant platform. Unfortunately, this has been one of the most disappointing and unprofessional business experiences I have ever encountered. As the owner of two businesses, communication and professionalism are extremely important to me. One major red flag with this company is the lack of direct customer support. If there is an issue involving your money or account, you cannot simply pick up the phone and speak with someone. You are forced to submit tickets or schedule calls, which often leads to delays, confusion, and unresolved concerns. Recently, I organized an exciting group trip to Bali. Due to the conflict involving Iran, I experienced two client cancellations. The clients filed disputes through TravelJoy’s merchant system. Although I provided all supporting documentation, including signed contracts clearly stating the payments were non-refundable, TravelJoy did not properly support or advocate for me during the dispute process. To make matters worse, TravelJoy requested a debit transaction from my bank account without my authorization and charged me an additional $300. I repeatedly requested to speak with someone directly because I still had unanswered questions regarding the fees and charges being applied to my account. Despite my efforts, they continued responding only through email and refused to properly discuss the matter over the phone. I was also threatened with being locked out of my account, while at the same time being owed approximately $300 from a client admin fee that has still not been returned to me. This entire experience has been extremely frustrating and disappointing. Even my own clients were shocked by how the situation was handled and encouraged me to find another platform. At this point, I will no longer be doing business with TravelJoy. I strongly encourage other travel advisors to carefully research and consider all options before choosing this company as their platform.

I’ve been using Travel Joy, and I’m genuinely impressed. The CRM is incredibly intuitive and easy to use, and I love that the platform keeps evolving in ways that actually support how advisors work. The addition of Co‑Pilot AI was a complete game-changer — it’s streamlined my workflow and elevated my client communication in such a meaningful way. I’m truly excited to be working with a company that continues to improve my work–life balance every single day.

Traveljoy gives me the opportunity to manage all my trips in one place, and manage my clients. It's really easy to build a trip, send a beautiful presentation that then turns into an itinerary, invoice the client, and set up automated emails, so I don't have to remember.

Travel Joy has made my life as an agency owner and also someone who sells allot of travel, allot easier where I have gained valuable time to focus on marketing. The team at Travel Joy are always very open to feedback. I will also take credit that they made some changes resulting of my feedback. Because, no one else would ever submit the same idea either before or after I did too ;-)

TravelJoy has been a breath of fresh air after using my previous CRM. It is so user friendly and gives me a polished look to my clients. The company listens to our recommendations is continuously updating to make their website better.

TravelJoy has been a godsend for my business! Once you enter the initial information, then TravelJoy uses that information to create whatever you need; forms, invoices, proposals, etc. If you're not using TravelJoy, then your business is missing out.

I love Traveljoy! As a travel advisor, I use it daily and it keeps me organized and on top of my daily tasks. I couldn't imagine selling travel without it.