TravelJoyReviews of traveljoy.com

I would give zero stars if I could! The other reviews strike me to be completely false reviews! This has been a horrid experience all around. First we had a travel agent who was entirely avoidant and non commutative Then we were able to reach someone higher in the company who seemingly wanted to help but, ultimately didn’t. She only moved us over to another useless agent. Now our flights have been changed and we were prompted to choose between two overnight airport stays on our own dime when these flights were booked months in advance. We have been transferred on the phone over ten times. No help via phone or email. We want to cancel and get our money back but sadly with the insurance we chose, we are stuck working with this shitty company using our own money as their version of travel credits. Don’t book with this business.

⭐️ My Honest Review of TravelJoy ⭐️ I wanted to share my personal experience with TravelJoy because transparency matters when choosing business tools for your travel business. At first, the platform seemed promising and professional. It’s marketed as a tool to help travel advisors stay organized, manage clients, and simplify workflows. However, my experience after subscribing left me very disappointed. One of the biggest frustrations was the lack of honesty and flexibility regarding their subscription/refund policies. After canceling my membership, I was informed that refunds are ONLY available within the first 30 days of starting a paid membership — regardless of circumstances or actual usage. This was the response I received: “Since your membership started on January 27, 2026, you fall outside of that window, so a refund isn’t available at this time.” While technically that may be their policy, I personally feel companies should work harder to support small business owners and provide better customer care instead of hiding behind strict subscription terms. Unfortunately: ❌ No refund flexibility ❌ No partial credit offered ❌ No real attempt to make things right ❌ Felt very one-sided toward the company For a platform that promotes professionalism and helping travel advisors grow, I expected much better customer service and understanding. If you’re considering signing up: ⚠️ Read every detail of the subscription and cancellation policy carefully before committing. ⚠️ Be aware they may continue to hold firm on charges once outside their exact refund window. Just sharing my honest experience so other travel advisors can make an informed decision before subscribing.

I have been a travel advisor for over 3 years, and for the past 1.5 years I have used TravelJoy as my CRM and merchant platform. Unfortunately, this has been one of the most disappointing and unprofessional business experiences I have ever encountered. As the owner of two businesses, communication and professionalism are extremely important to me. One major red flag with this company is the lack of direct customer support. If there is an issue involving your money or account, you cannot simply pick up the phone and speak with someone. You are forced to submit tickets or schedule calls, which often leads to delays, confusion, and unresolved concerns. Recently, I organized an exciting group trip to Bali. Due to the conflict involving Iran, I experienced two client cancellations. The clients filed disputes through TravelJoy’s merchant system. Although I provided all supporting documentation, including signed contracts clearly stating the payments were non-refundable, TravelJoy did not properly support or advocate for me during the dispute process. To make matters worse, TravelJoy requested a debit transaction from my bank account without my authorization and charged me an additional $300. I repeatedly requested to speak with someone directly because I still had unanswered questions regarding the fees and charges being applied to my account. Despite my efforts, they continued responding only through email and refused to properly discuss the matter over the phone. I was also threatened with being locked out of my account, while at the same time being owed approximately $300 from a client admin fee that has still not been returned to me. This entire experience has been extremely frustrating and disappointing. Even my own clients were shocked by how the situation was handled and encouraged me to find another platform. At this point, I will no longer be doing business with TravelJoy. I strongly encourage other travel advisors to carefully research and consider all options before choosing this company as their platform.

DO NOT BOOK WITH TRAVEL JOY OR CAPRICE TAYLOR AND DO NOT GET TRAVEL INSURANCE WITH FAYE TRAVEL. If I could rate a -10 I would. Our trip was booked as a group. Despite asking numerous times, she didn't provide details of where we were staying. I was consistently told that once she has all the deposits in the information would be provided. This never happened. My dad passed away like 10 days before the trip. I contacted Caprice and placed a claim with Faye Travel insurance all before the trip was to take place. There was also a hurricane that wiped out most of the roads and most of the island was without power, so the trip would not be able to happen anyway. Despite all this and my purchasing the additional "cancel for any reason" insurance, my claim still has not been paid. They continuously delayed claiming I need a cancellation invoice from the Caprice who hasn't responded to me or them in months. The emails and text messages I forwarded were not sufficient. They also reached out Caprice and hasn't responded to them either. It's been 5 months. After calling them out for the SCAM ARTISTS they are, they sent me a "claim summary" that highlighted it "DOES NOT CONSTITUTE A GUARANTEE OF PAYMENT". The summary indicates a 75% reimbursement, which according to their policy, only applies for cancellations other than those otherwise covered. The death of an immediate family member is a covered reason, so I should be entitled to 100% reimbursement. That was 3 weeks ago, they have gone silent yet again. DO NOT PURCHASE WITH FAYE TRAVEL INSURANCE, BOOK TRIPS WITH CAPRICE TAYLOR AND DO NOT BOOK WITH TRAVELJOY INSURANCE.

No matter how hard you try you can Never talk to a live person because of the small size of the staff according to the recording you'll receive when you try to call them. You have to email them and when the holidays were here no one responded to the emails for weeks and then when asked to have someone call me, they never did! I have been trying for months to create an itinerary for my upcoming cruise and it takes me hours to input any information and that's with a little help from Ai. The purpose of TravelJoy is very impressive but to continue to make monthly payments without any hands on support is not worth the money!