Traveling MailboxReviews of travelingmailbox.com

Customer support is arrogant, rude and disinterested in offering to do anything even slightly out of the norm to accommodate their customers. So glad I figured this out early on in the process and cancelled the account before ever routing any mail through their service, otherwise I might be stuck with them like so many other reviewers. Some free advice for this company: don't hire people with an attitude of arrogance and entitlement that obviously have a massive chip on their shoulder to handle your customer service. The type of people that are interested in these virtual mail services tend to be pretty educated and accomplished and aren't likely to have much tolerance for that type of attitude, nor should they. Treat people with respect and go out of your way to make them happy if you want to succeed!

BUYER BEWARE! Our experience with Traveling Mailbox has been downright awful. We've been on the road full time this summer and opted to go with TM as our mail forwarding service. What a terrible decision. Weeks went by before our mail began to TRICKLE in. I'm talking a couple pieces of junk mail only. No sign of the test letters we sent our account or the test letter TRAVELING MAILBOX SENT THEMSELVES. To make matters worse, their customer service was pitiful. We had to call constantly and even when agents would promise to get in touch with us the next day, they never actually called (this happened three times). However, the real cherry on the top was their refusal to offer us any sort of refund when we reached out with all our complaints. Instead they blamed all the issues on Covid. I don't see Amazon taking weeks to get packages out due to Covid, why can't you guys scan some mail? Worst customer experience I've had in a long long time. Go kick rocks

Avoid. Stay away. Do not use this service. I have been waiting for my mail for 32 days. I have complained to the BBB (at this time there are 3 other BBB complaints) Traveling Mailbox does not divulge all of the information you need, for example they don't tell you that while, yes, there are numerous addresses to choose from, all of the mail is routed over to their east coast processing center. All of it. Which apparently takes 2 or 3 weeks. Then maybe another 1 or 2 weeks before they actually process your mail.

Be aware this service charges additional $4.95 for ANY packages (including spam packets) that are sent to your account. I just discovered this after seeing a strange charge on my card and contacting customer support to complain. They told me they had no mechanism to limit or eliminate spam but that I "could contact the sender" of the junk mail package. Really? When I asked their support staff member to remove the charge, he terminated the chat dialogue box with a very rude "Take Care!" Note before signing up that Traveling Mailbox will charge you extra for all junk mail packages that get sent to your account. Prospective clients should know this up-front and this should not be buried in the fine print of the contract, as these are charges you can't really control and will add up quickly. I decided to switch services after a negative interaction with customer support staff member ("Seth") and I recommend Traveling Mailbox evaluate how many other customers had negative interactions with this staff member and/or terminated service(s) after engaging with him/her via customer support. It appears to be time for this company to overhaul their customer support training. You aren't a major telecom or cable company, and I take this opportunity to remind you that there is a lot of competition for your service out there. The customer is always right. Thanks, Anthony M.

They are very slow in scanning and posting mail after it is received. Sometimes taking a week or more. When you ask for a document to be scanned, on 3 occasions, they have not scanned both sides of the document. It is only that I knew the document that I knew it hadn’t been fully scanned. I asked for a check to be forwarded to me and it hasn’t arrived 3 weeks after they said they sent it. When corresponding with their customer service, they aren’t really interested. They just apologise and then aren’t interested in doing anything to help. Stay away from this company. They’re, unreliable, unprofessional, and uncaring.