Traveling MailboxReviews of travelingmailbox.com

they canceled my account and charged me anyway, have been contacting for refund, they don't reply, close ticket and were asking for $45 shipping fee for small parcel within states

I’ve been with Traveling Mailbox for about six months. I got the service because I travel internationally and I wanted the relieve my small business of unnecessary paper by having the mail scanned for me. In the six months that I’ve had the service, the one thing I’ve found consistent about the service is their inability to deliver the consistent mail services I had hoped for. Without exaggeration, over 40% of the mail they have delivered to my mail box was not my mail. I’ve contacted them repeatedly, but they are unable to resolve the issue and I keep getting someone else’s mail. It makes me wonder if mail that was to addressed to me was delivered to the wrong mailbox.

I submitted a BBB complaint because I am experiencing significant inconsistencies in the processing and delivery of my mail, resulting in extreme delays and, more disturbingly, cases of undelivered mail. For example, a check from Fidelity, mailed on February 16, 2024, has yet to reach me as of March 28, 2024. When I reached out to customer service to address this issue, I was told they couldn't locate my mail without a tracking number. This isn't an isolated incident. In 2022, even with a tracking number and confirmation of an employee signing for my mail, it still took an excessive two months for the mail to be located and delivered to me. I request an immediate audit of all mail received by Traveling Mailbox, regardless of whether it has a tracking number. I need all received mail to be located, scanned, and uploaded to my account promptly. The ongoing issues with mail delivery have reached a critical point where my trust in your service is severely compromised, especially regarding urgent mail. I am considering filing a complaint with the United States Postal Service to address these significant concerns.

My experience is similar to many other reviewers here. I travel internationally and have haven't had a problem in 2 years. However, I had my UPS Store forward my first class mail to TM. The tracking showed it was received by Kaitlyn but it was never scanned or opened. After 15 days and repeated emails and calls, I have lost hope that my mail will ever be recovered.

Extremely poor, unresponsive customer service. I received a check for a large sum of money and asked them to send it to my bank via Fedex overnight. I received a tracking number from TravelingMailbox (TM). TM says the package was picked up. Fedex says they never picked it up. Fedex tracking number shows no movement. I called and emailed TM customer service numerous times to no avail. They promise to get back to me with an update but never did. I concluded that my check is either lost or stolen so I asked the issuer to cancel the check. I also asked TM to refund the money they charged me for the FedEx service which was never implemented. No response from Traveling Mailbox.

Same experience as every one star here. Something is clearly wrong with this inbred family business. Super expensive for what you get - and what you get is seriously unprofessional. There has GOT to be a service out there that does this better than this one - because the bar is set REALLY low by this one.

My relationship with this company started well as they were scanning my mail and uploading it but for the past month I've received nothing to no avail. I am looking to switch companies because of this as this has been a terrible situation to deal with and costing me a lot of money.

Absolute horrible support that is just a repeating robot, fraudulent charges without any warning. Just repeats they will not refund it, refuse to assist in why I was charged just they recently changed their policy with no notice on the website, no email that it was updated, and no alert when you shred an item that you will be charged until over an hour later when you get a receipt.