Traveling MailboxReviews of travelingmailbox.com

I was happy with Traveling Mailbox and recommended it for years, until they cancelled my mail box location with no notice. I lost all of my tax documents for 2024, as I was not made aware of the change my in advance. I reached out to try to give Traveling Mailbox a chance to correct the issue. I received one email reply from Travis, and then he has ignored my follow ups. I have not received a refund for the months I was paying for the special address that was not able to receive mail. Bummer to lose trust in a service I had previously been quite the fan of.

Canceled my mailbox in January 2025, gave me a new mailbox, the new mailbox does not work either, all my mail is still being returned to sender, all my tax documents mailed in january and febuary were returned to sender, these aholes do not care about the customer, bye bye.

Traveling Mailbox canceled my location without warning because "the location was struggling to provide the services." Mail will not even be forwarded, it will simply be returned to sender.

I had a traveling mailbox account. They were no longer able to support the facility in the state I wanted and they just changed it without notifying me.

Used to be great when I used them 2018-2019. In 2024-2025 I've had financial documents disappear and the uploads have become insanely slow. Not sure what happened. Disappointing because it used to be a great service. I like the idea of supporting a family-owned business, but this service just simply isn't working anymore.

Had been using their services happily for the last few years until I just found out they closed one of their locations out of nowhere and now all of my mail is getting returned to sender. You had ONE job - and can't do it. Recommend anywhere else, will never use again.

I recently used the services of Traveling Mailbox. I had this company send a package from the US to the Country of Georgia. After the package arrived in Georgia. I was instructed to pay customs of 300 Lari ($110.00). With the aid of my Georgian bank, I sent my payment. We had to complete the process seven times before we were able to get the transaction to successfully be completed. Once completed the customs agent told me I must pay an additional 173.27 Lari ($63.00), she did not explain what this fee was for but I paid it anyway. At this point the customs agent explained that I placed my Tax ID number in the wrong field. After consulting with my bank, I was informed that there was no other available field (on the software interface) to enter this tax ID, other than the field used. I had the same problem when I made the second payment through my banking APP. Since Traveling Mailbox sent the package (on my behalf) only TM could file a claim. I had now spent $900 for a package with a value of $350.00. They tried to file a claim but were informed that I had incorrectly paid the customs and must pay again. When I explained that this was not only possible but also untrue since the payment had been accepted. They had been accepted because I DID have a tax ID number which they recognized. They kept repeating that there was nothing they can do

What a shame a nine-year relationship was dismissed by their lack of ensuring all mailbox holders knew our boxes were being changed! The rep could not even tell me when the notifications were sent out! They simply returned my important business mail to the sender said not one damn thing to me. Wow, so much for my loyalty. To ensure we knew, you should have placed a PDF in the system when you changed your box number. You should have spent 44 cents to send a postcard. We were paying you for a service, and you were collecting my money for free; I got mail 2-3 times per year. Whatever, poor service is that with zero apologies, and now I have to pay the penalty for a new address, so why bother giving them my money when they demonstrate they don't care? Please don't use them; they don't payout for their affiliate marketing either. I was letting that go, but today was my last straw. They took no accountability for their laziness.