Traveler's JoyReviews of travelersjoy.com

Response from Traveler's JoySep 27, 2016

Hi Lisa, Thanks for your review. It is much appreciated. There is a service fee with gifts given via credit card (they charge up to 3%) but gifts given via cash or check are completely free. Have a wonderful day. Best Regards, Brandon Warner CEO & Co-founder Traveler's Joy 888.878.5569

Response from Traveler's JoySep 27, 2016

B & K, I'm so sorry you did not know there was a fee associated with gifts given via a credit card. We have tried to make the fee explanation as easy and visible as possible so I apologize that you still were not able to see it. We have it listed in our Common Questions section and within the first section of our Terms of Use that are required to be read when signing up with Traveler's Joy. Did you take advantage of our no fee option which allows gift givers to provide gifts to couples with cash or check which is 100% free? Please let us know if you did not see this option within your account settings. Thanks again for your feedback. It is very much appreciated and I hope this response provides some clarification. Have a wonderful day. Best Regards, Brandon Warner CEO & Co-founder Traveler's Joy Skip the blender. Register your honeymooon.

Response from Traveler's JoySep 22, 2016

Hi Kristi: Congratulations and thank you so much for your review. We really appreciate it. It sounds like you did not have the best experience with Traveler's Joy and I hope I can offer some explanations below. Your review will be shared with our entire company at our weekly meeting and we will work together to address your feedback. I apologize the .99 cent fee assessed to each gift giver was not clear. We will work on our messaging to make sure that is more clear for future customers. The fee covers processing the credit card (which can cost up to 3%), hosting, features, services of your registry, phone support five days a week, twenty-four hour email support, and support for your wedding guests who wish to purchase a gift for you over the phone. Finally, we pay our customer service team, based in the US, a living wage and do not outsource customer service like a lot of other companies. The gift notification card is completely optional for gift givers. These cards can be mailed to the couple directly or sent to the gift giver to be presented at a later time. Many gift givers appreciate the opportunity to purchase a tangible representation of the experience and/or item(s) they purchase from a registry. This option was added at the request of thousands of gift givers. Thanks again for your feedback. I hope this provides some background for you. I'm happy to talk more about your experience if you email me at [brandon][at][travelersjoy.com]. Best Regards, Brandon Warner CEO & Co-founder Traveler's Joy Skip the blender. Register your honeymoon.

Response from Traveler's JoySep 22, 2016

Hi Tiffany: Congratulations and thank you so much for your review. We really appreciate it. It sounds like you did not have the best experience with Traveler's Joy and I hope my response below offers a reasonable explanation. First, your review will be shared with our entire company at our weekly meeting and we will work together to address your feedback and find a solution to make it more clear. In addition to explaining this on our 'Common Questions' section, we also include it in our 'Terms of Use'. I'm sorry these areas were not easy for you to find during sign up and when you navigated the site. We try to make the Common Questions section very easy to find by placing a link to it on every page (except the registry page) and just below the fold on the homepage. Second, as described in our 'Common Questions' section, our fee structure is set up as follows: 1) For gifts given using a credit card, 2.95% is deducted from the gift amount. The guest is charged 2.95% + $0.99 on checkout. These fees cover processing the credit card (which can cost up to 3%), hosting, features, services of your registry, phone support five days a week, twenty-four hour email support, and support for your wedding guests who wish to purchase a gift for you over the phone. We pay our customer service team a living wage and do not outsource our customer service. 2) Couples have the option to give the credit card fees to the guest making ALL gifts 100% FREE for you to receive. From the same settings, you can also choose to have all fees deducted from the gift amount. This makes a gift cost guests just $0.99 to provide. It's totally up to you! 3) There are no "Upgrade" fees, subscriptions, or monthly fees like a lot of other honeymoon registries. 4) Finally, our fee structure allows for guests to provide gifts to couples with cash or check which are 100% free. Thanks again for your feedback. It is very much appreciated and I hope this response provides some clarification on our fee. Please feel free to reach out to me directly if I can provide any more information. [brandon][at][travelersjoy][.][com] Best Regards, Brandon Warner CEO & Co-founder Traveler's Joy Skip the blender. Register your honeymooon.